Italian Vetting Agent

Expiring today

CIM Recruitment Ltd
Maidstone, Kent
£16000 - £18000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
The role and duties:

My client is looking for a Client Servicing Italian Vetting Agent who will join their Global Vetting Team, who are responsible for ensuring that applications for the issuance of certificates made by customers meet the company’s strict security and verification policies and Guidelines set by the CA/B Forum and Baseline Requirements, and if these policies are met that my clients’ certificates are issued expediently, and that any subsequent support issues are resolved efficiently.

The vetting process involves a number of techniques, including research, and written or verbal communications with customers.

The verification of information for the issuance of certificates and vetting process is crucial to the company. You must be able to apply the guidelines with rigour, diligence and integrity. Some degree of interpretation may be required, and you need to apply sound reasoning to arrive at decisions, and be prepared to record and defend decisions that are taken.

The vetting process, ultimately resulting in the correct issuance of our certificates, must be executed quickly within the required SLA for the product, so you need to be able to progress efficiently, and to be well organised in order to track multiple simultaneous applications for Certificates, as well as keeping within the SLA for each product and the appropriate Guidelines for the product.

The standard of your work, and your productivity will also be governed by KPIs (Key Performance Indicators), which are detailed on the next page, and these figures are run in monthly reports for the Global Vetting Team. Your accuracy is also monitored during monthly audits for certificates issued.

You must be comfortable with communicating with customers from around the globe with tact and diplomacy, and be able to project a professional image.

Your language abilities are key to your employment, and you will be required to use your Italian language skills (any other language skills are a bonus only) on a daily basis to assist your own vetting procedures and those of your Client Services colleagues both for Vetting and Support, to ensure the business needs are met.

You will work as part of the team with initiative, drive and good humour. The workload will fluctuate and you must be able to respond flexibly.

The company is young, dynamic and growing. You will be able to make a real difference, and will be expected to make suggestions for improvements.

You will be using a mixture of tools and should be familiar with MS Office applications and the internet. You will be trained on the products in accordance with business needs and your language skills. All customer support is conducted via telephone or email.

You will ensure that requests made by customers are met in a timely and professional manner while providing excellent customer service.

Key Responsibilities:
Research, investigate and comply with all vetting regulations and procedures, together with prompt attention to customer correspondence, through to accurate and correct issuance of certificates in a timely manner within the required SLAs for each product.
Ensure that your performance level and certificate issuance complies with Vetting SLAs per product – these will be provided during training, and the required KPI standards.
Communicate and provide information internally and externally to establish and maintain excellent service to connecting groups.
Analyse and interpret data using sound reasoning.
Assist with the translation and maintenance of the company’s website.
Assist with the relevant language skills relating to any Vetting or Support issues that may arise.
Interpret instructions and issues arising and implement actions, according to company policy and procedures.
Display excellent command of your Russian language detailed above, both verbal and written, and any further languages that you may learn during your employment with our client.
Use sound organizational and interpersonal skills with a strong customer focus.
Employ strong administrative, analytical and research skills with attention to detail.
Work well under pressure and meet deadlines, and be adaptable to flexible schedules.
With training you will have the ability to work with minimal direction, as a team member or alone