Applications Support Engineer

Orion Electrotech
£25000 - £30000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Applications and Support Engineer
We are an established yet growing manufacturer of high quality, low volume electro-mechanical products supplying a global market. We have experienced considerable growth over the last two years and as a result of this growth and investment we are currently seeking a tenacious Applications and Support Engineer to join the team to provide Technical and application support on our advanced systems, externally and internally

Responsibilities of the Applications and Support Engineer:
Providing technical support to customers and via email, telephone and remote access on Laser based systems and software
Functionality and performance testing of equipment in the field
Support R&D/software teams in testing of new products
Advise sales team on system configuration and applications
Support Test and Installation team in system pre-installations
Deliver onsite non-scientific customer training
Maintenance and updating of service records
Preparation of service reports following in on site work
Compliance with all internal quality and Health and Safety procedures
Undertaking demonstrations on systems where necessary
Consulting with prominent life scientists by phone, email and in person to advise them on the best solution for their application
Production of training and technical documentation
Providing training to other business units on new products, features or applications

Qualifications/Experience of the Applications and Support Engineer:
Minimum Degree level qualification in life sciences or engineering
Experience (either Laboratory or commercial) in the use of laser scanning microscopy and associated hardware
Comfortable handling complex instrumentation (capital equipment)
Have a general understanding of key concepts of optics, electronics mechanics, programming, neuroscience applications. Proven expertise in one or more of those fields is a plus
Ability to think analytically and creatively to solve problems on the spot
Demonstrable experience of troubleshooting precision electro-mechanical and optical components / software issues
Fluent English is essential, written and spoken. Another European language is a bonus
Strong oral and written communication skills
Full clean UK or EU Driving Licence
Current Passport

In return you will be rewarded with working in a professional, smart manufacturing facility working to world class standards with realistic career progression and development opportunities.
If you're interested in our Applications and Support Engineer role please click apply now

Orion Electrotech Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003