Customer Service Administrator

Recruiter
Pertemps Contracts Scotland - Edinburgh
Location
Glasgow
Salary
£7.50 - £8.50/hour
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Accountancy
Contract Type
Interim
Hours
Full Time
Pertemps Insurance Division is currently recruiting for Customer Service Administrator for a leading Insurance company based in Glasgow City Centre.

This is a temporary position expected to last for at least 6 weeks, with an immediate start available. There is also the chance this opportunity could go permanent for the right candidate.

Pay rate is dependant on experience, however competitive rates will apply. Hours of work will be Monday - Friday, between 8am and 6pm. Additional hours at weekends may be required occasionally but overtime rates will be offered for this.

Duties will involve

Acting as a first point of contact for high value customers who cannot reach their adjuster on their direct dial
Answering calls professionally at all times
Accurately recording details of the call and passing on to the correct adjuster
Checking customers availability for a call back when said adjuster is free

To be considered for this role;

You must be customer focused within an excellent telephone manner
You must have a strong background within customer services - specifically within a call centre environment
Previous experience within a financial/insurance setting would also be beneficial
You must possess a good level of computer literacy
You must be available for an immediate start

If you meet the criteria please apply by sending your CV - only successful candidates will be contacted due to a high volume of applications