Client Liaison Officer

Morgan Spencer
City Of London
£23000 - £26000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Client Liaison Officer 

Our Client is a rapidly growing audio transcription/court reporting company offering exceptional service quality at the forefront of everything they do. They are now seeking a full-time Client Liaison Officer to join the team suring this exciting time. 


The overall responsibility of the role is to ensure that the audio transcription services offered by the company are processed accurately, efficiently and expeditiously, including the production of daily transcripts, through liaison with clients, transcribers and the relevant courts.  These responsibilities will be achieved through continuous monitoring of the company`s processes.


- To ensure that workflow is managed proactively to meet the company`s strict timeframes and agreed SLA's as well as the clients` needs
- To maintain quality control and ensure that transcripts conform to company formatting policy
- Ensure that transcripts have been prepared in accordance with privacy/security requirements
- To maintain continuity of workflow by documenting and communicating necessary actions to transcribers and other team members
- To implement new technology and resources when introduced and to support innovation
- Develop and build positive client relationships
- Ensure transcripts conform to standards and formatting guidelines and that daily transcripts are compiled to present a seamless document
- Take all necessary action to ensure that transcripts are provided to clients in accordance with their requested time constraints


- An excellent command of English language and grammar
- Superior attention to detail is essential. The individual with be responsible for ensuring the accuracy of documents before they are submitted to the client
- Previous experience of work within a legal environment or a law degree would be beneifically
- A high stanard of education, ideally educated to degree level or A-Level standard. It is essential that applicants hold at least a B grade at GSCE English
- High proficiency in Microsoft Office applications - Word, Excel and Outlook
- Knowledge of audio formats would be beneficial
- Confident with multitasking and be able to use several applications at any time
- Ability to multi-task, dealing with multiple cases over the telephone and/or via email simulataneously
- Ability to work in a busy and stressful environment
- A good telephone manner, and able to be firm with clients when needed
- Able to be both proactive and reactive in a fast-moving environment

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114