Service Desk Analyst

£18000 - £20000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Manpower are currently looking to recruit a Service Desk Analyst for their client based in Derbyshire, Kegworth. This opportunity will be to provide technology related support and advice to resolve workplace related faults, incidents or requests from colleagues and suppliers. The role is a temporary ongoing position with a view to lead into a long term opportunity, this client will train and develop you as part of their own.

Duties will include:
* Respond to customer calls / contacts in a timely and professional manner to ensure maximum service levels and availability, ensuring that all personal targets are met.
* Apply the end to end support model to all faults/incidents/requests and develop relationships with second / third line resolver areas within your skills group.
* Ensure appropriate action and response to all requests within defined Service Level Agreement (SLA/SLE)
* Issue NIACS cards to authorised employees allowing them access into secured facilities and areas
* Action work requests received in accordance with defined process and within SLA's
* Provide flexible support across Service desk / request / care delivery areas.
* Maintain close working relationships with on site management, support staff, suppliers and external contractors
* Act as a liaison point with Workplace Services and Technology operational teams, customers, suppliers and other service providers.
* Interrogate information keyed into the Management System and develop and retrieve information as required to identify any recurring trends.
* Ensure adherence to Bank policies and procedures concerning financial authority levels, and action specialist supplier payment processes in a timely manner.

Experience required:
* Strong communication skills
* Previous customer service experience
* Computer skills
* For technology skills groups, previous technology experience in a multi platform team
* Experience of working in a Service Centre environment
* Understanding of KPI target driven environment
* Provide consistently excellent levels of customer service in a multi contact channel environment.
* Support the simplification of the customer journey to deliver a great customer experience.
* Excellent knowledge of MS Office 2003 to 2010
* Experience of remote desktop connect software

Working hours are full time and for the first 12 weeks you will work between 8.00am - 6.00pm thereafter you will require more flexibility. The rate of pay will be up to £9.00 per hour and paid weekly for the right candidate.

If you feel you have the right skills and experience please apply below and for further information contact Naomi.Elliott(at)(url removed) or (Apply online only)