Weekend Customer Advisor

Recruiter
Wren Kitchens
Location
Ashton-Under-Lyne, Greater Manchester
Salary
£7.50 - £18.00/hour
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Customer Advisors to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.

You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package.  You'll obtain customers' details in order to create quality leads.

Main Responsibilities

To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads

Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors

To ring web lead enquiries to qualify and sell the Design package.

To introduce and sell the design package to all potential customers

To complete a comprehensive qualification and estimate sheet with all potential customers

To achieve individual leads and sales targets in line with company KPIs

Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers’ needs and wants as per the qualification sheet

To generate Home Surveys and Design Appointments

Ensure all leads are logged with all relevant information on the e-diary

Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.

To ring the customer to confirm the appointment booking the day before and a post call the day after.

Relevant Skills

Mandatory: Strong interpersonal and sociable skills, an effective communicator with an eye for detail. Smart appearance with a can-do attitude

Desirable: Previous customer facing work experience

Some Benefits of Working for Us

Fantastic pay – best pay package in the kitchen sector

Amazing perks & benefits – free Tastecard, half price cinema tickets, discounts off high street shopping

Great career opportunities with ongoing expert training and ambitious expansion plans

Amazing incentives during our peak seasons