Service Advisor £30k Dartford

Recruiter
Bond Automotive Recruitment Limited
Location
Dartford, Kent
Salary
£24000 - £30000/annum
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Wage: Upto £24,000 basic dep on exp £30,000 ote (uncapped)
Location: Dartford, Kent
Contract: Permanent, Full-time

SERVICE ADVISOR - £30K OTE - DARTFORD

Only the highest quality candidates will even be considered for Interview so please do not apply unless you meet the following criteria:

2 years minimum within Main Dealership Service Advisor role
Highly skilled in Customer Service
Ability to provide customers with a 10/10 service
Systems Used:
Kerridge
1-Link

Main duties and responsibilities:

You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
Receive and deal with customers in a professional manner, taking all necessary details including charges, contact numbers and customer complaint.

Control of parts orders, accessory orders and all subcontractors on site and off.

Issue jobs to the workshop staff prioritising where necessary.

Assist Aftersales Manager to ensure that the Brand experience is delivered to all customers.

Liaise effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines.

Liaise with workshop and body shop control and progress work through the system.

To control all computer-based job, purchase and invoice processes, ensuring that company and customer financial interests are protected and that all monies due are collected prior to customer vehicle hand over.

Handle all internal and external customers and suppliers with courtesy and ensure the Brand experience is delivered to all contacts at all times

Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to