Operations Analyst

Milton Keynes
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Job Title Operations Analyst
Location Milton Keynes
Salary Circa £25000
job Type: Permanent
System experience: SAP or MRP and advanced Excel

The role of the Operations Analyst is to be responsible for executing reports and systematic functions for the EMEA region utilizing the bespoke system in such a way as inventory and operational opportunities are maximised while a superior customer service level is maintained. This position reports to the Head of Operations – EMEA.

Work closely with the Business Unit managers, Global Production, Product, Logistics, Customer Service, Product Data and Sales. These efforts should ensure published reporting is accurate along with maximising the functionality within SAP. Additionally, work closely with the Head of Operations to execute operational goals.


Identify and develop Operations metrics, tracking key costs to identify opportunity for cost savings
Reconcile operational transactional costs against 3rd party invoicing
Identifies project requirements; analysing operations; determining project scope; documenting results;
Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analysing alternative solutions; preparing system specifications; writing programs
Maintains systems by researching and resolving problems; maintaining system integrity
Review business process and company policies to help enhance workflow and develop operational standards
Become a local resource to support system usage by the EMEA Operations
Act as the EMEA Operations product expert for SAP related areas of responsibility
To work with EMEA Sourcing/Production/Customer Services ensuring products and programs are launched with achievable delivery dates.
General day to day tasks to support the smooth running of the Operations team.
Knowledge, Skills, Abilities and Behaviours

Through experience, you must be able to demonstrate acquired skill and measurable success in:

Understanding the needs and expectations of internal customers, employ diplomacy and tact, and work well in a team environment
Able to think and act cross-functionally as well as communicate consistently with the needs of the business
Must be familiar with a major MRP system (SAP a plus)
Must have the ability to communicate effectively both orally and in writing with various levels of staff and outside customers /suppliers
Establishing and maintaining credible relationships with suppliers and customers, with proven results in obtaining 98% on time delivery and quality shipments all via ocean.
Understand the order entry process of distinct product categories, and the impact on global production.
Time management: Ability to organise and prioritise multiple projects.
Demonstrate proactive problem solving and a sense of urgency and persistence
Influencing, negotiating skills.
A personality profile suited for an expansion stage enterprise, i.e. an entrepreneurial, roll up the sleeves type who is self-starting, flexible, focussed, confident, ‘hungry’, resilient and resourceful.
Able to think through the details and contingencies of options and plans and make sound business decisions.
Strong knowledge of Microsoft Office, particularly Excel at an advanced level (ability to develop modelling tools and manage reports)

Bachelors Degree in Business or Supply Chain related field is strongly preferred
FRS strives to be an equal opportunities employer, and is committed to treating all applicants alike. FRS does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages