Employment Support Mentor

YMCA Black Country Group
21 Jul 2017
20 Aug 2017
Contract Type
Full Time

Job Title: Family Employment Support Mentor

Location: Wolverhampton, Walsall or Sandwell

Responsible to: learning and Skills Development Manager

Responsible For: N/A

Working Hours: 25 hours per week


YMCA is made up of a group of charitable companies & associated trading subsidiaries delivering a wide range of community services. The services delivered includes supported housing, youth work, childcare and family support, substance misuse support interventions, skills and employment training, enterprise development, health and well-being services.

Job Role:
The main purpose of the Family Employment Support Mentor is to work alongside family members and provide support and information on volunteering, employment or training opportunities. The role and service is designed to support and enables each family member to reach their full potential by providing a range of practical interventions including confidence building, parenting skills, money/debt management workshops, literacy and numeracy skills, and sign posting to appropriate vocational training or education.
The role will involve being the central point of contact for families who want to make positive changes within their family unit, but require additional support and guidance to overcome their barriers to employment, training or positive progression.

1. In partnership with the family, identify the needs of the whole family and the individual family members.

2. Complete initial assessments for the family or individuals using the most appropriate Outcome Star.

3. Complete 6 weekly reviews to monitor progression and distance travelled

4. To help families develop strategies that promote positive parenting experiences at home, school, and in social situations.

5. To work in a holistic and supportive way to facilitate ‘teams around the family’ which may include community, voluntary and statutory services

6. To support in finding solutions to the problems faced by families which affect their ability to engage with education, training and employment.

7. Work with a range of agencies to develop strategies for any family member not in education, employment or training to engage actively in volunteering, learning and work-based activity, which moves individuals towards readiness for work.

8. To help parents to improve their parenting skills through direct delivery or through the support available from other relevant agencies.

9. To contribute to the development of models of good practice and effective intervention in line with government initiatives.

10. To disseminate current best practice throughout the Black Country.

11. To develop expertise in working with particular groups of parents for instance fathers, teenage parents, parents of children with disabilities etc.

12. To provide information to parents about relevant local services including those provided by education, social care, health, youth justice, childcare providers, the voluntary sector and others.

13. Support the provision of relevant training to staff and partner agencies e.g. delivery of parent friendly services and, where appropriate, parenting programmes in collaboration with other local services.

14. Keep up to date with the range of agencies working locally which could support parents and families.

15. Participate in internal and cross-organisation working groups as appropriate for exchange of information and 'best practice'.

16. Develop family support plans that are led and informed by family members.

17. To help parents to get more involved with their child (children)’s school(s), which may include learning opportunities such as ESOL classes, healthy eating etc.

Other Responsibilities
• To work as part of a team to develop a directory of agencies / organisations/ employers that are able to offer support with work placements, volunteering, training and employment opportunities for clients ensuring the directory is maintained and kept up to date.

• To liaise with and build relationships with external agencies, organisations and employers ensuring correct information on their offer is captured and communicated to the team.

• Work with Black Country Together and key partners to deliver to targets and outcomes as set by commissioners.

• Assist in the arrangement of marketing initiatives and events that provide opportunities for employers/ agencies to meet with potential family members and to raise awareness on the education, training and employment opportunities that are available.

• Liaise with key partner on any issues that have been raised by the family member, organisation or employer that may affect future volunteering, work placement or employment as appropriate.

• Maintain and develop external partnerships as appropriate to ensuring the effective delivery of the role.

• Represent YMCA at external events locally and regionally.

• Support the marketing and promotion of the project ensuring what is available is communicated both internally and externally.

• Collect data and maintain records/database that contribute to the production of reports that analyse trends.

• To be involved in continuously improving the delivery of the services being provided, taking on family members, staff and external agency feedback.

• Ensure work in relation to health and safety and safeguarding requirements, complying with information sharing and confidentiality protocols.

• Undertake duties in respect of equality and diversity.

• Monitor the delivery of the project ensuring a high quality standard is maintained and that it endorses continuous quality improvement.

• Support with ensuring that monitoring, evaluation and reporting is in line with contractual requirements and that policy and procedures are adhered to when delivering the project.

• Production of reports, compiling statistical and financial data to meet internal and external funding requirements.

• Undertake any training as may be appropriate to properly fulfil the duties and responsibilities of this post.

• Represent the interests of the YMCA at Partnership/ network meetings to promote and further develop the YMCA’s vision and mission.

• Participate in staff meetings, providing regular feedback.

• To be responsible for the delivery of work with due respect for the Christian Ethos of staff, clients and other external partners.

• Ensure the health, safety and welfare of staff, service users and volunteers in accordance with the YMCA’s Health & Safety Policy and conduct risk assessments as appropriate.

• Ensure all work practise is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.

• Undertake any other duties that are consistent with the job