Customer Care Centre Supervisor

£24000 - £40000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Position is responsible for managing the day to day operations in the Worldpay Team based in Eurocentral, which includes anticipating and understanding customer needs and having an appreciation and understanding of the role of NCR in the global marketplace; Adapts global processes to meet local requirements

*Analyzes support operations to identify process improvement opportunities based on key metrics, account reviews, and customer feedback

*Develops and maintains an extensive network of relationships with customers, peers, and colleagues in order to identify opportunities, gather marketing information, answer questions, and seek input to problems with a view to sustaining a competitive advantage

*Maintains a heightened sense of urgency in reactive support situations, and demonstrated proactive response in the management of all problems, escalations, and customer notifications until issues are resolved

*Operationally responsible for seeing that the organization is properly staffed, providing delivery of services according to agreed-upon SLA's

*Manage the organization within the financial requirements established

*Responsible for performance measurements and performance tracking of service providers; Able to guide an individual team, or group toward a desired result