Client Account Manager

£30000 - £35000/annum Company Car, Bonus, Phone, Laptop
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Client Account Manager

Location: Harlow
Salary: £30,000-£35,000 per annum
Type: Permanent
Benefits: Company Car, Laptop, Phone, Parking on site, bonus scheme, pension's scheme + 22 days holiday entitlement.
Hours: Monday - Friday 09:00- 17:30. (Flexibility is required due to the frequent travel)

Adecco are currently recruiting for a Client Account Manager to join a great growing company based in Harlow. This fantastic opportunity is offering a salary of £30,000-£35,000 per annum.

This is a brilliant opportunity for someone who is very target and results driven, strong customer account manager that thrives to work in a pressurised environment, a proven record in managing key customer accounts and who has a proven track record in a customer focused role.

The main objective of the role is to provide support and a consultative service to leading retail businesses, eventually growing on your client base. You will also be responsible for providing a continual client-facing support service. Please note there will be UK travel, primarily to the home counties.

Key Accountabilities:

* Take responsibility for the management of key accounts, ensuring departmental input whenever necessary.
* Maintain and develop relationships with existing clients, regular review meetings to take place between the Client Project Manager and the client contacts; to minute and agree action plans for all meetings.
* Negotiate and arrange for implementation of count schedules for leading pharmaceutical clients.
* Work alongside the Sales department to define the work methodology.
* In conjunction with the Operations department; adapt and improve the methodology for nominated existing accounts.
* Visit counts to provide quality assurance testing. Provide feedback to all relevant departments and the client, as appropriate.
* Manage and develop on going key client relationships.
* To report on the service standard and any KPI's set out in the contract.
* To hold meetings at pre-determined intervals with clients to measure performance against agreed KPI's, providing summaries internally and to the client.
* Take responsibility for responding to any tenders or supplementary work issued by the client.
* Introduce 12 month minimum contract lengths but with the intention of securing a longer term period.
* Arrange and attend regular meetings, internally and with the client.

Essential Skills:

* Proven experience in Client Project Manager/ Corporate Account Manager Role.
* Experience in tender writing and contract negotiation.

* Proven technical and operational knowledge of pharmacy industry would be highly advantageous.
* Excellent communication skills combined with strong interpersonal skills and the ability to build relationships.
* Experience in tender writing and contract negotiation is an advantage.
* Ability to promote the pharmacy division, project manage and coordinate internal resources.
* Proven technical and operational knowledge of stocktaking would be advantageous.
* Computer literacy and the ability to data-analyse to resolve technical queries.
* Hold clean full UK driving licence.

This is a permanent role and will be Monday- Friday 9:00am-17:00pm. However we are looking for a candidate with a degree of flexibility due to the nature of the role. This may involve some on call/ weekend work.
Adecco is an employment agency and is an equal opportunities employer.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer