Internal Account Manager

1st Stop Recruitment Ltd
Haverhill, Suffolk
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Are you interested in a communicative, rewarding role that keeps you busy with multiple responsibilities?

Do you have experience in a sales-driven environment?

Are you looking for a role in a stable, long-standing and established company?

If so, our client has a role to suit you.

As an Internal Account Manager your aim is to develop and maintain a professional relationship with both new and existing client bases. You will need a willingness to learn the business so you are able to assist the External Sales Team to promote and sell products and services.

To be successful in the role, you must have excellent organisational and interpersonal skills as you will be working on multiple accounts at once. You will also need to have a customer service-driven mindset. Being able to multi task within a high pressure environment is a must, as your work will be highly dynamic.


* Acting as the lead point of contact for any and all matters specific to your customers
* Building and maintaining strong, long-lasting customer relationships
* Using the prism and backstage systems
* constant telephone and email correspondence with your customers and your external sales team
* working on your own initiative as well as working in a team
* working well under pressure and able to work to tight deadlines when required
* Multi-tasking and prioritising your workload when required
* Placing customer orders and print runs in a timely manner
* High attention to detail is required
* Liaising with materials / production / studio / sales for your orders to ensure the customer requirements are met
* Communicating any delays or problems to the customer with as much notice as possible and knowing when to escalate your issue
* Completing daily despatches due with the production team
* Dealing with customer queries and complaints
* Completing new work when required and attending new works meetings with studio and production
* Completing stock sheets and Selling aged stock when required
* Constant house keeping of your accounts and account notes to ensure all are up to date
* Number two Account cover for the rest of the team when required

If you're interested in this role, please contact a member of the 1st Stop team on (Apply online only)