Exact Sourcing Limited
£15000 - £17000/annum 28 days annual leave + bank holidays
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Full time – 36.5 hours per week
University grade 1 – £15,052 to £17,399

Reporting to the Office Manager as a member of the client's reception team you will help to provide reception and administrative services for visitors and other support staff.  You will be well organised, have good people skills and be a competent administrator with high personal standards. You will take initiative and participate fully in the smooth running of the reception.  

You will be helpful and friendly, have a “can do” attitude and understand the need for general and flexible support across this important team.

You will respect the Christian ethos of the client and its role as a resource centre for learning within the United Reformed Church.

You will ideally have a background in hotel desk reception or similar experience in the capacity of an accommodation receptionist

General responsibilities

- Work in a pro-active manner.
- Take professional responsibility for your own work.
- Manage your time and establish priorities.
- Produce a high standard of work.
- Take initiative and think ahead.
- Respect confidentiality in relation to students, staff and visitors.

Particular responsibilities

You will:

- Provide reception and front of house requirements for visitors and other guests including accommodation, meeting room and dining bookings; meeting, greeting and assisting guests and visitors generally including:

o   Recording bookings on the client's room booking system
o   Looking after key systems
o   Helping to prepare and maintain visitor documentation
o   Keeping records of meals and other sales, collecting money for room bookings, meals and other sales    and carrying out Petty Cash transactions
o   Providing general reception duties and dealing with telephone enquiries.
o   Looking after car parking
o   Organising refreshments for guests and meetings as reasonably requested

- Provide a range of administrative services including:

o   Photocopying and booking meeting-rooms
o   Keeping everyone informed in relation to your work
o   Helping to maintain and keep records and databases and  preparing documentation
o   Dealing with incoming and outgoing post shift dependant

- Liaise with the Handyperson to ensure repairs are carried out. 
- Help with setting up rooms to meet visitor needs.
- Assist visitors with their requirements and liaise with other departments to fulfil requirements as necessary
- Carry out specific tasks as agreed.
- Provide general assistance to the Office Manager and carry out other tasks, commensurate with the position, as may be specifically requested from time to time.

Other Matters

You will have a flexible approach to working hours and respect the shift rota system.
You will familiarise yourself with and at all times comply with regulations, policies and procedures of the client.
You will at all times act in the best interests of the client.
You will act within any boundaries agreed with the Office Manager from time to time.

Expected Standards

- Communication: Communicate effectively with colleagues and internal and external contacts.
- Equality & Diversity: Act in ways that support a culture which promotes equality and values diversity.
- Health Safety and Security: Act in ways that protect own and others` health safety and security.
- Customer Service: Deliver excellent customer service.
- Personal Development: Take responsibility for own personal development and develop skills and knowledge to enable effective work performance