Client Success Account Manager

Shoreditch, Greater London
£26400 - £45000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Having experienced significant growth in the UK and Ireland in 2016 from our established offices in London, Edinburgh, Dublin and Cardiff, Meltwater is expanding in 2017! Meltwater is offering a B2B sales and account management role for our UK and Irish clients, within the Client Success team based in London.

Job Title: Client Success Account Manager

Location: London, Shoreditch

Salary: £26,400 Basic, £45,000 OTE uncapped commission + bonuses

Are you driven by leading and inspiring others?

Are you curious about starting a career in a young, dynamic and ambitious company with international opportunities?

Do you possess an entrepreneurial spirit?

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 1,500 employees globally and 25,000 clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Recognized as one of Britain’s Top Employers in 2017 by Great Places to Work all our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them. Our goal is to create positive, long-lasting relationships through customer engagement with our products to increase the overall value of our services.

What to expect as a Client Success Account Manager:

- Sales & client success focus with both personal and team targets

- Responsible for increasing the value of your portfolio by negotiating contract renewals for long-term subscriptions while developing up-sale opportunities.

- Autonomous role as the main point of contact for a portfolio of existing Meltwater clients

- Representing Meltwater at client meetings on a regular basis coming up against CEOs, CMOs and Senior Management

- Proactively engages with colleagues across the region and shares knowledge with CS colleagues in other offices, often involving travel.

- An ambassador for client development.

We Are Offering

- Fast paced, exciting work environment

- A high level of responsibility and autonomy from day one with hands-on application led by team management.

- The potential to influence and shape an established yet growing CS department and its culture

- Accelerated performance-based promotion program with international opportunities available.

Skills & Requirements

- University degree (any discipline) – minimum standard 2:1

- Exceptional communication & relationship building skills

- Extremely self-motivated & organised with the ability to multitask & prioritise

- Firm knowledge and understanding of business operations

- Track record of success

- Excellent level of proficiency in written & spoken English

- Valid to work within the UK - Work Permit/Visa

To submit your CV for this exciting Client Success Account Manager opportunity, please click ‘Apply’ now.

Keywords: Business Development Manager, Business Development Executive, Account Manager, BDM, Sales Executive, B2B, Telesales, Customer Account Manager, Client Account Manager