Technical Support / 3rd Line ICT Support Engineer

Direct Resource Services Limited
£35000 - £55000/annum
21 Jul 2017
20 Aug 2017
Contract Type
Full Time
Technical Support / 3rd Line ICT Support Engineer

Technical Support / 3rd line ICT Support Engineer required for a key client of ours based in London. The ideal applicant will take responsibility for all ICT Operations and Service Management. You will have accountability for the SLA in place and responsibility for customer reviews, negotiations, recommendations for change and continual improvements to ensure the ICT department is able to meet customer needs.

The successful Technical Support / 3rd Line ICT Support Engineer will be required to:

Provide Technical Support to secondary schools.
Ensure continuity, efficiency and enhancing ICT networks.
Management and maintenance of client network environments.
Liaising with the Service Desk team as a technical escalation point for Site Engineers.
Conduct network surveys and assessments.
3rd Line remote escalation for technical issues.
Active Directory – set up and troubleshooting all aspects of AD and its associated services (Group Policy, DNS, DFS, DHCP) across different infrastructures.
Comfortable with a range of backup products, including VM-level solutions. BackupExec, Veeam, AppAssure are most common.
Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous.
Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks.
Knowledge of mobile devices (iOS, Android) and their integration with Windows networks.
Experience with OSX including integration with Windows domains and the ‘magic triangle’ would be beneficial.
Exchange - full support for Exchange (Apply online only), including upgrades/migration.
Any experience dealing with Office 365 beneficial.
Experience with Web filtering products – Smoothwall, Sonicwall, Websense all beneficial.
Experience with Sophos Enterprise Console and other managed antivirus systems.
Ability to keep abreast of developments in the market relevant to our business.

The skills & experience you’ll need:

Customer facing experience of working directly with customers and ICT staff, vendors and suppliers.
Good ITIL knowledge and the ability to assist in applying and developing ITIL processes in a medium sized technical services department.
Experience of working in a challenging environment where tact, diplomacy, excellent relationship management and communication skills are critical to positively influencing relationships with a wide range of stakeholders.
Solid technical experience in infrastructure management.
Management of an ICT service department in an outsourced environment.
Strong oral and written skills with ability to clearly communicate.
Able to work with minimal supervision.
Proactive, tenacious approach to problem solving.
Ambitious, innovative, self-motivated and target driven. Ability to travel throughout the UK with occasional overnight stays.
Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS: 2003 through 2012 R2 essential.
Strong knowledge of Windows OS, 7, 8 and 10.
Excellent PC problem solving skills.
Experience in Dell server, networking and storage hardware an advantage.
Virtualization - Good understanding of the virtualization concepts with advanced working knowledge of VMware and Hyper-V, including highly-available clusters.
Storage – proven ability to manage resilient SANs using iSCSI. Dell EqualLogic experience beneficial
Networking – Good understanding of the networking stack, TCP/IP and sub-netting. Ability to deal with a wide range of networking hardware from different vendors. Comfortable with configuring VLANs, ACLs, STP and SNMP.

Education & Certifications:

Technology related university Degree.
ITIL Certified, at least to Foundations Level.
Microsoft and other related certifications

If you feel this opportunity fits well within your experience, we would love to hear from you – Please click the APPLY button