IT Helpdesk Desk

21 Jul 2017
20 Aug 2017
Public Sector
Contract Type
Full Time
Temporary IT Help Desk, £11.02/hr, based in Eastleigh, 3-6 months

Job Purpose

To provide an effective and efficient Help Desk Support service to all users and resolve problems as speedily as possible to ensure the Service receives maximum utility from IT and communications resources.

Accountability Statements

1 Customer Support
Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the IT or Communications systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation.
2 Maintaining Records
Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised and information can be collated to identify trends and facilitate management decision making.
3 Management Information
Assist with the preparation of statistical reports or data spreadsheets for Senior Management and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.
4 System Security
Actively monitor the security and integrity of all IT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.
5 Equipment and Testing
Conduct periodic health checks on equipment and identify problem areas which may be resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.
6 Systems Knowledge
Maintain an up to date knowledge of software packages in use throughout the business in order to offer a high degree of user support. Actively carry out independent research and learning in order to maintain this level of knowledge and highlight the need for training courses where appropriate.

Please send your cv

Tate is acting as an Employment Business in relation to this vacancy