ICT Support Analyst

Recruiter
Reed Technology
Location
London, City of London
Salary
27000.0000
Posted
21 Jul 2017
Closes
20 Aug 2017
Contract Type
Permanent
Hours
Full Time

Government organisation looking for a 1st line IT Support Analyst. Due to a recent move to City of London they are growing the ICT team, currently with 11 staff, soon to increase to 15 in the near future.

Responsibilities

• Assist staff with resolving problems in relation to ICT equipment, and other ICT issues.
• Respond within agreed timeframes to reported incidents.
• Monitor and escalate trends in the incidents that are logged with the help desk.
• Take ownership of incidents from receipt to resolution.
• Assist in the maintenance of network, server and workstation equipment.
• Perform routine archiving of data.
• Deliver procedural and end user documentation for ICT systems
• Assist in the delivery of work streams of key initiatives and projects as directed.
• Maintain the organisations ICT asset register.
• Meet the information security requirements of the organisation, particularly in relation to sensitive information.
• Assist the ICT Support Manager by acting as a point of contact for staff in all dealings with service partner(s), and in particular with the help desk facility.
• Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.

Relevant Knowledge, Skills and Experience

Essential

• Demonstrable experience of providing ICT support to end users
• Experience of working in a Microsoft Active Directory environment.
• Experience of support of Microsoft SQL, Microsoft CRM, MS SharePoint
• Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation.
• Ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines.
• Ability to demonstrate initiative.
• An uncompromising approach to outstanding customer service.
• Excellent team working skills.
• Excellent communication skills with the ability to communicate effectively across all levels within the organisation
• A commitment to Health and Safety practices and procedures.

Desirable

• An understanding or experience of public sector processes.
• Demonstrable experience in working with Microsoft Lync and the Citrix product suite.
• Experience in liaising with, and monitoring the performance of, an external IS service provider.

If you have the relevant experience then please apply with your latest CV.

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