Assistant Reception Manager

Recruiter
Admiral Group
Location
West London, London
Salary
30000.0000
Posted
21 Jul 2017
Closes
20 Aug 2017
Contract Type
Permanent
Hours
Full Time

Excellent opportunity for an experienced assistant reception manager to join a beautiful high end restaurant in London. They are looking for someone with a great personality, good attention to detail and someone who will go that extra mile for the restaurant.

Responsibilities

  • To be responsible of running lunch/diner service.
  • To prepare table allocations.
  • To ensure that cloakroom/reception greeting are is manned at all time.
  • To maintain a high customer awareness by approaching your job with customers always in mind.
  • To take reservations correctly and with the respect of the policies.
  • To understand switchboard duties.
  • To recognise regular VIP customers
  • To build relationship with regular VIP customers.
  • To maintain high standard relations with hotel lifestyle concierges.
  • To have a solid menu/allergy knowledge.
  • To be responsible for sharing tips between receptions staff members.
  • To mentor/train staff through leading by example.
  • To help improve restaurant standards.
  • To hire new reception staff.
  • To look after reception appearance and presence.

WHEN REQUIRED

  • Create sophisticated training programmes for the front of house team.
  • Organise receptions area.
  • Assist to take payments from customers, handle deposits and payments confidentially.
  • To help waiters to prepare floor for lunch and diner service.
  • Taking care of customer coats and bags.

Excellent Customer knowledge

  • You will have regulars, recognize the,, know their preferences, know what they do, be able to have a chat.
  • Yo understand what a blue/red customer is an how they should be treated differently.
  • You will understand which tables are most appropriate different customers.

Excellent Restaurant knowledge

  • You know the address, telephone number, website, location of restaurant and can recommend bars/clubs nearby.
  • You will know the key staff - names, history, expertise.
  • You can explain restaurant rules - opening, closing, last orders, private room, dress code, children policy.
  • You know about the design - designer, art, marble, eccentricities.
  • You should be able to have a good conversation about the history of the building and any new upcoming projects.

Excellent Food knowledge

  • You know every item on the menu.
  • You know what can go wrong with the food, ability to spot an food inconsistencies.
  • you understand allergies, religious food requirements and requirements for pregnancy.
  • You now where the food comes from, what is special about it, information on some of the suppliers.
  • You will be able to handle question about dishes no longer on the menu and new dishes that might arrive soon.

Excellent Drinks Knowledge

  • You know all about the house cocktails, special facts about them.
  • You have a good understanding of the wines and will be able to describe them by the glass.
  • have a good understanding of the champagnes and can skilfully talk about the different champagne houses.

Competitive salary with excellent benefits.