B2B Customer Service Manager

Recruiter
Michael Page Procurement & Supply Chain
Location
Central London, London
Salary
52000.0000
Posted
21 Jul 2017
Closes
20 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Do you have extensive Customer Service and Order To Cash experience within a business-to-business (B2B) environment? Do you have experience setting up and leading completely new Customer Service teams? If so, this role could be for you!

Client Details

Our client, a leading healthcare organisation, are creating a Supply Chain Shared Service Centre in London. As part of this journey, they are looking to bring in a B2B Customer Service Manager to set up and lead their Customer Service/Order To Cash function. This is a rare chance to set up processes, develop a team and add significant value to an organisation!

Description

The B2B Customer Service Manager will:

  • Set up, train and lead the London-based Customer Service team
  • Develop and drive the strategy, KPIs and results
  • Have ultimate responsibility for the Order To Cash cycle - placing all orders, following up (and developing constructive working relationships with) suppliers, providing timely and accurate communication to customers, and working closely with accounts payable
  • Working with the wider Supply Chain team to drive improvements and efficiencies across the end to end Supply Chain

Profile

The successful candidate will:

  • Have a strong B2B Customer Service/Order To Cash background (within healthcare would be ideal, but other sectors will be considered)
  • Be a strong people leader, with a demonstrable track record of recruiting, training and developing teams
  • Have experience setting up new Customer Service teams - recruiting and training teams, and developing strategy/process/KPIs
  • Be a strategic thinker, able to operate and influence at a senior level

Job Offer

The B2B Customer Service Manager will be based in Central London and earn £52k-£58k, plus attractive benefits.