Graduate support/Desk top support/1st line/2nd Line

HW Select
London, South East England
21 Jul 2017
20 Aug 2017
Contract Type
Full Time

Graduate support/Desk top support/1st line/2nd Line

Graduate support/Desk top support/1st line/2nd Line required to join a leading trading company based in London.

The ideal candidate would have a computer science related degree with basic networking experience and at least 1 years work experience within support.

The primary responsibility of this position is to develop, maintain, continuously improve and support the internal IT infrastructure, including Servers, networks and telecoms systems. This role will be a major stakeholder in the successful delivery and performance of IT services for the internal team.


Cover the IT Support Helpdesk, providing responsive, consistent, high-quality support to our end-users and meeting service targets
Deploy, configure, test and support the desktops, laptops, systems software, applications software and mobile phones.
Monitor and support Servers, networking systems and telecoms systems
Adhere to IS policies, processes, procedures and checklists at all times
Help ensure that key systems are available 24 hours a day, and that business continuity is assured in the event of disruptions

Degree educated
Broad knowledge and understanding of all aspects of computing and networking, and good troubleshooting skills
In-depth experience of Microsoft desktop products, Windows XP, Vista, Windows 7, MS Office
A solid understanding of TCP/IP, Microsoft network infrastructure and wireless networking
A good understanding of Active Directory, policies, permissions and user management
Ability to work in pressured environments, to manage time, prioritise work and complete multiple tasks effectively


£20000-£28000 plus flexible benefits and 15-25% bonus