Repair Operations Team Leader

Juice Recruitment Ltd
Bristol, Avon
21 Jul 2017
20 Aug 2017
Contract Type
Full Time

Repair Operations Team Leader

£25,000 - £30,000 + bonus

Monday - Friday 8.30 to 5:30

South Bristol

Juice is pleased to offer this excellent opportunity, working with an exciting and dynamic organisation, based in the South Bristol area who operate in the technogy sector

Due to the rapid expansion of the organisation, which has seen the business grow considerably, they are now looking to appoint a Repair Operations Team leader to manage the Bristol repair operations team. This will include taking receipt of and dispatching all goods, coordination teams as well as an taking ownership of tasks such as contracts administration.

Key responsibilities are but are not limited to:

  • Overall team leader for mobile device repair logistics
  • Booking in of all repairs and check process flow for each device
  • Managing the ticketing system to ensure repairs are booked in accurately.
  • Manage the out of contract repairs and the associated costs to customers.
  • Manage swap out team and ensure all swap outs are completed within SLA
  • Create Management Information / reporting on all SLA performance and team performance
  • Work on ways to improve the efficiency and process improvement
  • Lease with our Polish repair centre on repair process flow and completion of repairs
  • Support the purchase of parts and overall procurement process
  • Be a point of contact for customers around repair contracts
  • Escalate service issues to the relevant teams
  • Organisational skills are critical

As the ideal candidate you will have extensive experience of working within a similar setting and naturally excellent communication, teamwork and customer service skills will be crucial in this role.

If this sounds like the ideal opportunity and you would like to find out more about the role, please forward your CV to Kate at Juice today!