Tenancy Support Officer fixed term contract

South Shields, Tyne And Wear
21 Jul 2017
20 Aug 2017
Public Sector
Contract Type
Full Time
Places for People Living+ are looking for a Tenancy Support Officer to join our Young Parents support scheme in South Shields. This is initially a 12 month fixed term contact to cover a period of maternity. 

What your role will be

As a Tenant Support Officer with Places for People Living+ you will be providing a bespoke service to our Young Parents, delivering a high standard of support, advice and practical help.This is a demanding but highly rewarding role you will play an instrumental part helping your caseload of clients to gain the necessary skills to sustain an independent tenancy.
Day to day you will be working both as part of a team and sometimes lone working with key worker responsibilities for an agreed number of individual service users. The individual needs of these service users can vary significantly within their support plans and therefore it will be your professional and flexible approach that will make you successful in your role. You will be supported in your development and everyday activity by your fellow colleagues at the service including the scheme Team Leader who you will report into and the Scheme Manager. Although we have an established and effective framework of policies and procedures in place to support both you and the service users, you will also liaise, seek advice from and work closely with external and statutory organisations such as social services, health authorities, the probation service and other specialist providers as required.
The working hours for this role are 36.25 hours per week, as we provide a 24 hour service on occasion you will need to cover the occasional weekend.
This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Your background

You will be working closely with our clients and therefore experience working with young parents or a similar vulnerable client group is essential. An understanding of welfare benefits and housing legislation would be deemed highly desirable.
Strong communication skills, the ability to prioritise your work load, IT skills and an empathetic character are essential. Finally, you will enjoy working as part of a team whilst being able to demonstrate what a successful ‘team player’ looks like and where you meet this

What we offer you

Recognised by Investors in People as a Gold Status employer, at Places for People we really do care about our employees. We know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement; childcare vouchers; high street discount vouchers; free counselling; free flu-jabs; opportunities to get loans, plus many other benefits including career development.

About us

Places for People Living+ provides a range of personalised accommodation, support and care services to help people with complex needs live independent, fulfilling lives. This means so much more than just a roof over their heads. Part of the Places for People Group, Living+ supports people in many ways, tailoring its services to meet their needs and helping them live independently in a place they can call home.

What’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.
If you have any questions please call the recruitment team on .
Please note that vacancies may sometimes be withdrawn prior to the closing date if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.