Tenant Liaison Manager
The successful applicant will act as the main point of contact for tenant liaison and coordination; promote positive working relationships & integration amongst tenants; and deal with day to day queries from site occupiers. You will also be working closely with the Property Team to oversee relevant facilities management matters.
Our Client are the Head Tenant of many community health centres across England and we are exclusively partnered with them to aid with this recruitment campaign.
The Tenant Liaison Manager role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the organisations Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. The TLM role will report into a Business Support Manager or Area Property and Asset Manager.
Manage the room booking system, accepting room reservation requests on the system and negotiating booking alterations to increase utilisation where necessary.
Notify of any incorrect room use i.e. rooms not being used for their allocated purpose.
Manage bookings that block book availability, ensuring these are required and are being utilised.
Assist the Property Administrators with invoicing tenants for use of bookable space, or provide the finance department with the relevant information to issue the invoices.
Actively promote the tenant and site user feedback surveys, encouraging staff, patients and visitors to the site to complete surveys.
Support the coordination of the survey campaign in organising the circulation of promotional materials and ensuring availability of survey questionnaires.
Ensure site feedback forms are available at all times.
Record, monitor and reduce any health and safety risks in the site. Should any urgent or undocumented issues occur, raise accordingly with the relevant party to assist in rectifying the problem.
Complete incident reporting forms, using the template, as appropriate and circulate to the relevant parties; follow up any actions accordingly.
Keep records of FM contract obligations, such as planned, preventative maintenance and life cycle works.
Attend site inspections with the LIFT Co representative, to represent the views of the tenants.
Develop positive working relationships with all contractors.
Maintain and update the Schedule of Accommodation.
Record any variants in use to occupation agreements.
Understand the financial implications of the variants.
Minimum 2 years experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
Experience of presenting complex information to working groups across the health and social care community.
Experience of financial management including monitoring budgets.
Ability to develop effective networks with stakeholders within and outside the health sector.
Ability to manage and work under pressure autonomously, within resources and to tight deadlines.
Ability to prioritise ongoing planned work adjusting to changing requirements and organisational needs.
Computer literate, in particular Microsoft Word and Excel.
Self-motivator and ability to motivate others.
Ability to work well independently and as part of a team.
£30-35K + benefits