Junior Account Manager

Harvard Associates Ltd
£20000 - £24000/annum
20 Jul 2017
19 Aug 2017
Contract Type
Full Time
No sales involved! Pure account management for a growing, forward thinking software company. This really is a genuine opportunity to develop your career in a relaxed and fun environment.

What's the role of a Junior Account Manager?

To act as the primary business contact for the customer and be responsible for customer satisfaction. Be a bridge between the customer and the company’s services, facilitating successful work and fostering positive relationships.

Key Responsibilities of the Junior Account Manager

● Responsible for all customer communications, conflict resolution, and compliance on customer deliverables
● Ensures that client issues are dealt with in an efficient manner, informing the Business Manager of any problems that may arise.
● Work closely with the project team in order to maintain continuous knowledge of project status in order to identify potential issues/ and or opportunities within or related to the project.
● Provides regular two-way communication between the client and team, to provide strong team representation and set realistic client expectations.
● Provides a clear understanding of company capabilities and service, and effectively communicates all offerings to the client.
● Support and empower the customer within the software development process, ensuring transparency and clarity.
● Provide the customer with technical understanding by translating process or product information into non-technical plain English.
● Communicate any essential changes that arise through discussions with the customer and relay them to the business.
● Negotiate project costings in liaison with technical colleagues to close sales with existing customers.
● Take an active role in coordinating, documenting and delivering client training, with support from the technical team.

Experience/Qualifications (Have) of the Junior Account Manager

● A minimum of 2 years’ experience working closely with customers, managing accounts and understanding customer businesses.
● University education or appropriate software industry experience.
● Experience working in web development and/or IT industries is highly desirable
● Experience preparing business requirements.

Desirable Knowledge of the Junior Account Manager

● Understanding of web development and digital marketing.
● An appropriate level of familiarity with software development.
● Some knowledge of project management practices.
● Design awareness.
● Understanding of business and the basic concepts that drive business decisions.

Apply now to be considered for this great position