Training Manager

20 Jul 2017
19 Aug 2017
Contract Type
Full Time
Our client is one of the UK's most renowned brands. A market leader in First Aid, Healthcare and Health and Safety, the organisation is rapidly expanding and want to add an experienced Training Manager to its already successful team.

Job Summary -

To line manage, organise, motivate and develop a team of Trainers to ensure the delivery of courses for external customers at the required standard in multiple locations across a dispersed area.
Ensure the effective delivery of both workplace and community training courses.
Coordinate community training activities.
Line manage a Training Coordinator and support/coach Training Team Managers and lead Sector/area-wide initiatives.
Lead area/sector/national initiatives and projects related to workplace training delivery or community training, including being a primary point of contact and coordinating with the relevant other functions and teams involved.

Main duties and responsibilities -

1. Line manage a team of Lead Trainers, Trainer Assessors, Trainees and Training Coordinator, including their recruitment, training and development, performance management and being the primary channel for communications and dealing with issues arising. Also act as a coach and mentor to Training Team Managers (who themselves are trainer line managers).
2. Implement a performance management culture in line with SJA policies, including making sure that 1-1s, PDRs and team meetings take place regularly and with recorded outcomes and actions.
3. Coordinate community programmes and build effective relationships and partnerships with relevant external stakeholders, ensuring effective delivery and achievement of objectives.
4. Ensure the effective and professional delivery of the full range of training courses to customers through the organisation and coordination of staff, training venues, resources, logistics, transport and accommodation, working with colleagues in the Resources teams.
5. Devise and lead appropriate team and continuous professional development activities, and ensure that all training activities and materials used meet with relevant organisational and statutory policies, quality management, health and safety, legal stipulations and general duty of care, working with colleagues in other teams (such as Standards) as necessary.
6. Achieve budget, business plan, and other targets as directed by the Operations Manager, Training Delivery and produce regular reports on performance.
7. Lead or assist in the identification of, application for and reporting/management of charitable and public funding for community training programmes.
8. Act as a focal point in the sector for professional expertise, including working with colleagues in Sales & Customer Services regarding responses to customer enquiries and bids, course development and media enquiries
9. Be an active member of the management team to develop the business, optimise costs, improve courses, enhance customer confidence and drive continuous improvement.
10. Ensure customer satisfaction, including ensuring suitable venues, complaint management, appropriate trainer behaviour/communication with delegates; working with other departments as necessary.
11. Develop self and maintain knowledge in relevant field at all times and exhibit, promote and celebrate the values of St John Ambulance, along with demonstrating a dedication to the organisation’s mission, vision and objectives
12. Perform any other duties commensurate with these responsibilities, the band of the post and the skills and qualifications of the post holder.

Person Specification -

1. Extensive experience of leading, developing and motivating a successful team in a quality driven, customer focussed and commercial environment.
2. Nationally recognised training qualification essential (CTLLS, DTLLS or QTLLS)
3. Proven experience of effective decision making and sound financial management.
4. Excellent interpersonal skills with ability to communicate effectively at all levels.
5. Ideally would have experience of delivering first aid/health and safety training.
6. Willingness to be flexible to meet the needs of the role including working unsociable hours when required.
7. Ability to adapt and learn new skills