Payroll Administrator x 2

Recruiter
Payroll Elite
Location
Birmingham
Salary
£19000 - £23000/annum
Posted
20 Jul 2017
Closes
19 Aug 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Large National organisation with offices around the UK, are looking for experienced Senior Payroll Administrators to provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
Duties:
Respond to customer requests, queries and complaints via telephony and email tickets in a friendly and efficient manner so as to enhance customer loyalty.
There may be additional activities to perform from time to time in order to maximise the contribution to HR's goals and objectives.
To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
Prioritises and actions daily tasks to be accomplished to meet SLA.
Completes and owns payroll processing cycle for allocated customer
Calculates, prepares and transmits manual payments and third party disbursements.
Runs sample payrolls to ensure quality and resolve errors or deviations.
Liaises with other areas of the business, including off shore colleagues to meet and enhance payroll delivery.
Provides statistics for chargeable work to enable effective invoicing.
Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation.
Identifies and acts on issues which would impact delivery of SLA.
Reviews and updates where necessary customer procedures and processes, and HR documentation
Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
Develops and maintains a good working knowledge of products and services.
Develops and maintains effective relationships with internal/external customers and suppliers.
Considers and escalates any new ideas which add value to the customer.
Checks system accuracy by performing manual calculations to agree system output
Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
Actions systems updates to ensure implementation
Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
Records customer issues and complaints to instigate corrective action.

Skills and Experience:

End to End Payroll experience
Knowledge of Payroll policies and processes
Previous experience in a telephone based customer service environment
Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Excellent written and verbal communication skills
Well organized and planned, schedules time effectively and uses efficient work methods and tools
Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
Teamwork - to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.
Focus on Quality

They offer:

A large modern open plan working environment
Free onsite parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Pension, Life Assurance and Private Healthcare as standard
25 days annual leave
Structured training and on-going personal development
Flexi time