Insurance Sales Consultant

Target Recruitment
Romford, Greater London
£17340/annum plus commission package
20 Jul 2017
19 Aug 2017
Contract Type
Full Time
My client, a leading insurance provider based in Romford, are looking for insurance sales consultants. You need to have a MINIMUM of 1 years TELESALES experience

This role will be new and existing policies and dealing with quotes. Experience in insurance would be advantageous but not necessary.

The start date is Tuesday 29th August 2017, and for the first 6 weeks you will be training so it is very important that you do not have any holidays booked during this time, to ensure you are fully trained before getting onto the sales floor.
The Role

Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and maximising business opportunities whilst adhering to FCA regulations.

Key Responsibilities

• To effectively handle inbound calls regarding medical travel insurance.
• To achieve personal sales and performance targets and contribute to overall company sales targets and objectives.
• Identify needs and cross sell policies to maximise sales.
• Accurate screening of customers pre-existing medical conditions in order to offer the best policy cover.
• Following scripts carefully and accurately whilst building rapport with the customer.
• To manage customer service enquiries in alignment with our customer service goals.
• Manage sensitive and complex data in line with Data Protection and update customer records accurately.
• To contribute to the development and success of the Company by taking an active part in team and operational meetings.
• To maintain a professional and courteous manner towards your fellow team members, customers and clients.
• Adhering to FCA regulations at all times.
• To be accountable for personal development.
• To work within our regulatory framework and adhere to our Quality Assurance Programme.
• To comply with the housekeeping rules contained within the Staff Handbook.
• Demonstrate flexibility to meet the needs of the business from time to time.

This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to rime, nor is it in an order of importance.

Person Specification

• Experience in a Telesales/Telemarketing role within a Call Centre with proven levels of success.
• Experience in an Insurance environment would be beneficial.
• Excellent communication skills, both written and verbal.
• Goal orientated and target driven
• Committed to excellent customer service.
• Professional telephone manner.
• Attention to detail with focus on achieving first time quality.
• Persistent in the face of opposition, maintaining a positive attitude.


• 35 hours per week

The Call Centre is open during the following hours:

8am – 8pm Monday to Friday
9am – 5pm Saturday
10am – 5pm Sunday
10am-4pm Bank Holidays

Shift patterns to be worked, with time off in lieu (to equate to no more than a 35 hour week).


• Commission Structure.
• Top sellers added benefits package.
• Self-development schemes.
• 24 days holiday basic, rising after specific lengths of service.
• Nest Pension scheme.
• Death in Service.
• 10% annual profit Bonus.
• Subsidised Travel Insurance.
• Discounts off holidays, meet & greet and lounges.
• Subsidised gym membership.
• Fresh fruit every Tuesday.
• Sports & Social club.
• Long Service Awards.
• Employee Suggestion Scheme