1st Line IT Support/ Service Desk Analyst

Clearwater People Solutions Ltd
City of London, London
20 Jul 2017
19 Aug 2017
Contract Type
Full Time

1st Line Support - Permanent -

Our Client, based in London Bridge, is currently looking to recruit a 1st Line Support Engineer to join them on a permanent basis.

The role is based on a Service Desk so the position is very User-interaction focused. There are 6 in the whole team currently supporting over 3,000 Users, so this will be a very fast paced and pressurised role. Someone who has worked within a similar team size is desirable.

Key responsibilities for the 1st Line Support:

  • Provide 1st support to over 3,000 Users across the UK
  • Taking initial calls on the Service Desk and log onto ticketing system
  • Interact and engage with End Users ensuring you are providing good customer service
  • BAU support
  • Support Active Directory around password resets and setting up new Users
  • Resolve issues around Microsoft Office, Windows Desktop
  • Also work with Citrix - training will be received

Key Skills & experience for the 1st Line Support:


  • Experience within 1st Line
  • Able to work within fast-paced and pressurised environment
  • Strong experience of Active Directory
  • Tenacious attitude and flexible working ethic
  • Team player
  • Troubleshooting and investigator
  • Excellent communication skills
  • Able to demonstrate a broad knowledge of IT


  • Citrix
  • Exchange

To discuss your suitability for this role further, please simply apply below.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.