1st Line IT Support/ Service Desk Analyst

Recruiter
Clearwater People Solutions Ltd
Location
City of London, London
Salary
21000.0000
Posted
20 Jul 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time

1st Line Support - Permanent -

Our Client, based in London Bridge, is currently looking to recruit a 1st Line Support Engineer to join them on a permanent basis.

The role is based on a Service Desk so the position is very User-interaction focused. There are 6 in the whole team currently supporting over 3,000 Users, so this will be a very fast paced and pressurised role. Someone who has worked within a similar team size is desirable.

Key responsibilities for the 1st Line Support:

  • Provide 1st support to over 3,000 Users across the UK
  • Taking initial calls on the Service Desk and log onto ticketing system
  • Interact and engage with End Users ensuring you are providing good customer service
  • BAU support
  • Support Active Directory around password resets and setting up new Users
  • Resolve issues around Microsoft Office, Windows Desktop
  • Also work with Citrix - training will be received

Key Skills & experience for the 1st Line Support:

Essential;

  • Experience within 1st Line
  • Able to work within fast-paced and pressurised environment
  • Strong experience of Active Directory
  • Tenacious attitude and flexible working ethic
  • Team player
  • Troubleshooting and investigator
  • Excellent communication skills
  • Able to demonstrate a broad knowledge of IT

Desirable;

  • Citrix
  • Exchange

To discuss your suitability for this role further, please simply apply below.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.