Head of Operations. Central London

Recruiter
XIST4 Recruitment
Location
London, South East England
Salary
80000.0000
Posted
20 Jul 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time
Head of Operations - Financial Services (Alternative Asset Management), Central London, £80-100,000.

The ideal candidate will be a strategic, execution-oriented leader. An experienced manager of support and infrastructure teams with at least 5+ years' experience in a similar role. A proven track record of delivering and improving support services to Clients in a Managed Services environment and ideally to the Finance Sector.

Head of Operations - Key Skills:

- Bachelor's degree or equivalent level of experience.
- At least 5+ years working within a management and support facing role.
- Excellent understanding of Infrastructure Technology and Alternative Asset Market (Hedge Funds, Private Equity, FoF).
- Managed Service Provider or IT Services environment experience is strongly preferred.
- Financial Service Industry experience strongly preferred.
- Proven experience leading and managing a team of engineers.
- Experience managing a team of technicians.
- Good working knowledge and experience in Windows Server 2003-2008, Exchange 2003-2010, AD, LAN/WAN.
- ITIL practitioner
- Must be eligible to work in the UK.

About the Role:

Responsibilities will include:

- Managing a team of engineers; 50:50 split between client service Engineers and Service Desk Engineers.
- Coaching, mentoring and guiding the individuals in the Support team with an ethos of High Quality Service Delivery.
- Ensure first Contact resolution is aimed for on a daily basis.
- Meeting and/or exceeding client SLA's
- Assisting clients directly in Strategy, Vendor Management, Regulatory and Risk subjects.
- Ensuring maintenance of client workstations and servers, patch management of client infrastructure will be managed by the relevant teams.

About the Company:

A leading international managed service provider supporting the Financial Services industry.

For more information on this Head of Operations role, please contact us now for an interview.