IT Service Desk Analyst

Reed Technology
Birmingham Business Park, West Midlands (Region)
20 Jul 2017
19 Aug 2017
Contract Type
Full Time
Service Desk / Helpdesk / 1st Line Support / 2nd Line Support / Incident Diagnosis / SCCM / Active Directory / ITIL / Citrix / Salary up to £23,000 / Birmingham

My Birmingham based client is looking for a Service Desk Analyst to join their team, providing support to national and international customers. Working in a shift environment you will respond to calls & emails - logging incidents accordingly.

• Answer, Action & Monitor service Desk calls/emails, logging incidents, requests and queries
• Log support calls using the client's bespoke software
• Provide remote 1st line support / 2nd line support on business application software
• Ensure all calls are escalated where a suitable resolution can't be found
• Raise awareness of regular repeat incidents and assist with trend analysis

• Experience using Service Desk Logging Systems
• Advanced MS Office knowledge
• Experience with SCCM remote control / LANDesk
• Understanding of Active Directory
• Remote device support (Blackberry, Apple, Mobile, Citrix)

If you are interested in this position please send your CV to Laura Carroll using the links below.

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