Retail Catering Manager - Millwall FC

Ortolan Group Plc
South East London, London
20 Jul 2017
19 Aug 2017
Contract Type
Full Time

Retail Catering Manager - Millwall FC
The Den - SE16
Salary: £30,000 + Benefits

Our client is one of the UK's leading hospitality providers and they are currently looking to recruit a Retail Catering Manager at Millwall FC. Their ideal candidate will have a retail catering background from a stadia environment. In return, they offer a competitive salary plus benefits.

Main Objectives:

  1. Working alongside the Operations Director / Manager to assist with the accountability of all aspects of the business, both operational & financial
  2. Overseeing match day staffing, including recruitment and training
  3. Delegating and communicating responsibilities effectively to team members
  4. Promote the venue to its maximum potential building relationships with clients, customers and employees alike.
  5. Direct & motivate the team ensuring effective communication between departments and Head Office.
  6. To deliver a food and drinks service to an exceptionally high standard.

Working Relationships:

  1. Venue Management Team
  2. All catering staff
  3. Maintain close working relationship with Head Office and Regional Manager

Duties & Responsibilities - Customer Service

  1. Deliver high quality food and beverage service
  2. Ensure service standards are met
  3. Ensure a focus on client needs
  4. Ensure positive customer feedback
  5. Implement systems of monitoring customer feedback e.g. quality checklist, comment cards, reporting and reviewing the resulting feedback and action changes as required
  6. Ensure an outstanding guest welcome and overall guest experience
  7. Implement agreed improvements and enhancements to customer experience

Food and Drink

  1. Contribute to the development of new and existing products and services
  2. Ensure on-going competitor benchmarking


  1. Manage company systems and procedures, producing reports as required
  2. Ensure that all equipment under your supervision is maintained in working order and kept clean, has clear operating instructions, and is secure and safe
  3. Plan and advise on the purchase of new equipment
  4. Maintain hygiene standards and ensure all staff and procedures comply with Food Hygiene Regulations
  5. Maintain safe working practices in accordance with H&S Regulations
  6. Ensure compliance with all licensing and Weights & Measures regulations
  7. Responsible for co-ordinating the receipt of incoming stock and goods

Staff and Training

  1. Establish, maintain and develop standard operating procedures
  2. Assist in recruitment, inductions, training and management of staff
  3. Ensure that all catering staff perform their duties to a satisfactory standard
  4. Undertake regular job reviews with all directly managed staff
  5. To hold regular meetings with relevant staff as required

Admin and Financial

  1. Ensure effective costed rota management
  2. Ensure accurate, timely payroll information
  3. Work within an agreed expenditure budget
  4. Ensure established financial procedures are applied and that all cash handled is secure
  5. Follow all company policies and procedures
  6. To carry out any duties as reasonable required by Senior Management

Manager on Duty

  1. Remain on the premises at all times when acting as Manager on Duty
  2. Assist with the set up and break down of events
  3. Liaise with Cleaning team to ensure all duties are carried out as required
  4. Manage the evacuation of the building when necessary
  5. Ensure that all safety procedures and legislation are complied with at all times
  6. Deal with customer enquiries and complaints
  7. Open and close the building in accordance with agreed procedures
  8. Liaise with client to report repairs/maintenance requirements

The above duties will be carried out in consultation with, and the support of, the Regional Manager. The post-holder will be required to work in co-operation with all other staff working in the building and will be expected to demonstrate essential management qualities such as:

  1. Leadership and motivational skills
  2. Communication and delegation skills
  3. Decision-making ability
  4. Enthusiasm and positive attitude
  5. Teamwork and customer focus
  6. Smart appearance
  7. Appreciation of quality service and an eye for detail
  8. Knowledge of Excel, Word and Microsoft Outlook
  9. Service ethic and love of hospitality industry
  10. Knowledge of legislation e.g. Health and Safety, employment.

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.