IT Support Technician

1st Choice Computer Appointments
Ashford, Kent
20 Jul 2017
19 Aug 2017
Contract Type
Full Time

IT Support Technician

Ashford - Based in a rural part of Ashford, you will need your own transport to access the office.



You will be involved with our client’s customers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.

You will be naturally customer-focused and a confident communicator, both written and verbally. You must be self-motivated and have an enthusiastic, proactive approach to your role.

In order to react to emergency situations twenty four hours a day we require a committed team candidate. For this role it is essential to work weekends, but you will receive time off in the week.


 Email and phone communications with client and end user subscribers

 Daily checks on sites for clients

 Server and database check

 Processing PDFs

 Managing the support ticket system and replying back within SLAs

 Involved in training sessions with clients - training them on the systems

 Liaising with the development teams to fix errors

 Helping to assign support projects

 Completing documentation for practices and products

 Processing data through the system and checking reliability

 Providing sales support through processing client demos and adding interactivity to sites

 Developing landing pages or custom subscription pages

 Setting up APIs

 Other development projects

Desirable Technical Knowledge

 Knowledge of C# and ASP.NET, HTML or CSS

 Javascript / LINQ

 Relational databases

Qualifications and experience

A minimum of 1 year of work experience in any customer service role or 1st/2nd line support role would be required.

Experience of working in a software house would be an advantage.


 Quick career progression

 Pension

 25 days holiday + Bank Holidays

Working hours will be on a rotational shift basis covering the hours of 6am until 10.30pm Monday to Friday and 6am until 10.30pm at weekends and bank holidays. Night shifts are also available covering 10:30pm until 6am.