OPERATIONS MANAGER - EDUCATION / B&I / HEALTHCARE

Recruiter
Detail2Leisure
Location
Birmingham, West Midlands
Salary
40000.0000
Posted
20 Jul 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time

Operations Manager - Education / B&I / Healthcare - Job Summary

Great opportunity to join an amazing contract catering and hospitality organisation in a high profile role with a wide span of autonomy. This role covers 20 contracts across the education/ B&I and Healthcare sector. Ideally you will have multi site management experience and a background in education catering and knowledge of the industry.

My client is one of the UK's leading contract catering and hospitality specialists who have won a number of awards for service, innovation and quality. They operate across a multitude of sectors providing mostly catering and hospitality services, in addition to softer facilities such as vending, retail, hygiene and back of house support services. The nature of service offered varies depending on the nature of the contract.

Operations Manager - Education / B&I / Healthcare - Role Responsibility

In the capacity of a Operations Manager you will:

  • Build, develop and motivate your management teams to deliver the very best service and quality to the client
  • Have the ability to build bespoke services to individual clients
  • Maximise profit and business opportunities within the various contracts under your remit
  • Develop the service offer and client relationship to grow the business areas covered under the various contracts
  • Be fully P&L accountable and be able to manage cost and resources to deliver profit and margin targets across several often diverse revenue streams
  • Ensure all third party client KPI's are met putting the company in the best position to retain and renegotiate the contract
  • Ensure all of your management teams are engaged, motivated and passionate about delivering the service that is expected of an outsourced service (remembering a company outsources because cost, service and quality is best achieved by an industry specialist)

Operations Manager - Education / B&I / Healthcare - The Ideal Candidate

As Operations Manager you must have:

  • Experience of liaising with, and managing third party or outsourced client relationships is essential in this Regional Management role
  • Experience of managing full complex P&L across different diverse revenue streams
  • Commercially very astute and is always looking for ways to maximise business returns
  • Build excellent relationships with internal stakeholders and external third party clients
  • Expert at delivering results through your management teams, acting as coach, mentor and motivator
  • Understands the difference between management and leadership and displays qualities aligned to the latter
  • Results orientated with impeccable standards around quality, service and presentation
  • Substantial experience in catering (outsourced catering / hospitality is advantageous)
  • Understands how to network and get more business from an existing client base Is positive, articulate and polished, and knows how to professionally interact with a third party client within their environment
  • Expert at adapting style and behaviour to meet the needs of the situation
  • Computer literate, numerate with very good verbal and interpersonal skills

Detail2Leisure is acting as an employment agency. We are the chosen recruitment partner for many of the UKs leading Leisure & Hospitality Organisations.