Trainee Case Handler
Our highly successful and reputable Asset Finance Team are looking for a Trainee Case Handler to join the team on a 6 month fixed-term contract. The successful candidate join this prestigious team who have won numerous awards including 'Motor Finance - Legal Provider of the Year 2016’ and achieving Tier 1 rankings in the Legal 500.
You will be given the opportunity to act on behalf of leading financial services organisations to deliver a quality and comprehensive recoveries service with a client and customer service focus. You will undergo full training to deal with asset finance recovery cases and utilise commercial strategies to reach a conclusion. Following your training and development, you will be given the opportunity to be accountable for your own caseload.
As a Trainee Case Handler, you will control and manage your workload effectively and efficiently using the relevant case management systems and other processes, ensuring information is kept accurate and up-to-date. Furthermore, you’ll be accountable for your workload ensuring targets, KPIs and internal and client SLAs are met.
Throughout your initial few months, you will attend training sessions to develop your knowledge of the litigation and debt recovery process that impact the team’s delivery of its service, which will better equip you to identify any potential issues within cases and refer these on accordingly. In addition, you will attend both internal and external meetings to assist in implementing changes to any relevant procedures.
Skills & qualifications
The ideal candidate will have experience working in a law firm, financial services or professional services organisation dealing with a high volume of work and have excellent mediation and negotiation skills. Previous litigation experience would be beneficial, but not essential as training will be provided.
Essential knowledge & competencies:
- Excellent customer service expertise
- Strong negotiation and mediation abilities
- Good written, numeracy and oral communication skills.
- Accuracy and attention to detail.
- IT literate including sound knowledge of Word, Excel and the internet.
- Ability to prioritise, be organised and efficient.
- Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance.
- Able to integrate within a team and able to work on your own initiative.
Desirable knowledge and competencies:
- Previous litigation experience
- Have worked within a law firm, financial services or another professional services organisation
- Knowledge of Scottish Court Procedure and enforcement methods
You may also have experience in the following: Litigation Paralegal, Negotiation, Collections Advisor, Debt Recovery, Recoveries Services, Customer Service, Negotiator, and Conflict Resolution.
Shoosmiths has an outstanding benefits package; we believe that all staff should be rewarded for their commitment to the continued success of the firm. These can include:
- A pension scheme with employer contributions of up to 5.5%
- Generous life assurance cover for peace of mind, up to 8 times salary
- Up to 23 paid working days holiday per annum with the option to buy up to 8 additional days. You can choose to 'flex' twice a year - January and July
- 'Happy Birthday!' - have a free day off to celebrate and a £50 voucher to spend! (We won't take it from your annual entitlement)
- Childcare vouchers which are not subject to tax or NI
- Interest free season ticket loans
- Staff introduction bonus scheme
- Corporate discounts on a wide variety of products and services
- Discounted conveyancing and legal advice, for instance for wills and family trusts
The application process
If successful, you will be contacted by a member of our recruitment team inviting you to interview. There will be one interview stage which will be held at our Edinburgh office.
Background checks: Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.