Client Account Specialist with German, French and Spanish

2 days left

Recruiter
ABL - the language specialists
Location
London, South East England
Salary
30000.0000
Posted
20 Jul 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time
Excellent opportunity for a multilingual individual to join a global team focused on providing cross-functional business solutions and external support to company's partners based in Germany, France, and Spain. Successful candidates will be offered comprehensive training, onboarding support as well as the opportunities to develop a long term career.

Main responsibilities will include:

* Providing internal and external client support
* Managing support escalations and coordinate messaging with operations and product teams
* Monitoring, analyzing and reporting on support efforts to key internal stakeholders
* Coordinating ongoing cross-functional client support meetings
* Assisting internal teams with fraud mitigation and management efforts
* Developing client support content and training

Requirements:

* Fluency in French, German, Spanish and English (written and spoken)
* Previous experience in a customer support focused role
* Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
* Ability to work independently and with a team in a dynamic fast-paced environment
* Well organized, with exceptional attention to detail
* Prioritizing and problem solving skills
* Flexible to work with others in multiple time zones