Account Manager/ Sales Customer Service

London, South East England
20 Jul 2017
19 Aug 2017
Contract Type
Full Time

Our client is looking for an Account Manager to proactively manage a portfolio of existing client accounts, provide excellent customer service and contract renewal advice, whilst identifying any potential for growth.

Positively promoting the company`s image through sound client advice, and understanding of the client`s needs you will be negotiating contracts and handling billing queries.


  • Negotiate client supply contracts.
  • Ensure that retention targets and all KPI`s are met;
  • Provide exceptional customer service that includes resolving both simple and complex queries.
  • Maintain strong knowledge of sector changes, movements, and regulatory issues.
  • Ensure that all negotiations are compliant and always in the best interest of the client.
  • Through positive contact with the client uncover any business opportunities or referrals and liaise with new business sales team.
  • Maintain all records and databases to the level of quality required.
  • Record and communicate competitor activity.
  • Provide relevant market intelligence to line manager.

Skills & Experience

  • At least 2 years` SME Account Management experience within a B2B sales environment.
  • Client focused with proven telephone sales skills.
  • Commercial awareness with sound understanding of key profit drivers.
  • Proven track record of target achievement.
  • Strong communicator, able to handles objections, influence, negotiate and close on sales.
  • Excellent time management skills, organised and able to work well under pressure.
  • Good working knowledge of MS Office (particularly Excel).
  • Experience with working with databases/CRM systems
  • Able to provide accurate written and verbal customer communications.
  • Positive, professional and focused work ethic.
  • Flexible and active team player.