Account Manager/ Sales Customer Service

Recruiter
MERJE Ltd
Location
London, South East England
Salary
23000.0000
Posted
20 Jul 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time

Our client is looking for an Account Manager to proactively manage a portfolio of existing client accounts, provide excellent customer service and contract renewal advice, whilst identifying any potential for growth.

Positively promoting the company`s image through sound client advice, and understanding of the client`s needs you will be negotiating contracts and handling billing queries.

Responsibilities

  • Negotiate client supply contracts.
  • Ensure that retention targets and all KPI`s are met;
  • Provide exceptional customer service that includes resolving both simple and complex queries.
  • Maintain strong knowledge of sector changes, movements, and regulatory issues.
  • Ensure that all negotiations are compliant and always in the best interest of the client.
  • Through positive contact with the client uncover any business opportunities or referrals and liaise with new business sales team.
  • Maintain all records and databases to the level of quality required.
  • Record and communicate competitor activity.
  • Provide relevant market intelligence to line manager.

Skills & Experience

  • At least 2 years` SME Account Management experience within a B2B sales environment.
  • Client focused with proven telephone sales skills.
  • Commercial awareness with sound understanding of key profit drivers.
  • Proven track record of target achievement.
  • Strong communicator, able to handles objections, influence, negotiate and close on sales.
  • Excellent time management skills, organised and able to work well under pressure.
  • Good working knowledge of MS Office (particularly Excel).
  • Experience with working with databases/CRM systems
  • Able to provide accurate written and verbal customer communications.
  • Positive, professional and focused work ethic.
  • Flexible and active team player.