2nd / 3rd Line Service Desk Engineer

Expiring today

Reed Technology
Bath Spa, South West England
20 Jul 2017
19 Aug 2017
Contract Type
Full Time
Our client, an established and growing organisation based within Bath, are currently looking to recruit either a 2nd or 3rd Line Service Desk Engineer to join their current team on a permanent basis. This is a great opportunity to get into a growing team with a variety of technologies.

Responsibilities Include;

• Manage IT Infrastructure where business needs require immediate solutions
• Provide escalation routes for Support Engineers and Technicians
• Provide guidance to the Helpdesk Team to ensure completion of Helpdesk objectives
• Train new members of the helpdesk in all aspects of the Helpdesks daily activities
• Provide overall support and knowledge to the Helpdesk team
• Provide desk-side support to all employees
• Arrange & provide agenda for Helpdesk monthly meeting
• Produce Zendesk reporting statistics for the monthly IT Meetings
• Manage Zendesk SLAs and resolution of outstanding issues and assign a percentage of work time a month to this
• Provide ad-hoc training to helpdesk team members where required, and identify areas of Personal Development to the Support Manager
• Identify and manage trends within the helpdesk environment and provide solutions, or escalate to the support manager if necessary
• Management of In house Avaya VoIP Systems
• Office 365 administration and tenant creation
• Proactive in sourcing IT solutions across the business

Person Specification;

• Knowledge of a variety of technologies will be beneficial, but experience with Windows, Active Directory, Hyper V, Cisco Networking and the Zendesk ticketing system will be essential
• Must be able to take responsibility for your own development and training by continuous personal development through additional training courses and remaining up-to-date with the latest software upgrades and information

This is a permanent, full time role, offering up to £25,000 per annum for a 2nd Line Support skill set and up to £30,000 per annum for a 3rd Line Support skill set. This is a fantastic opportunity to enter a busy and engaging role for a terrific organisation. If you feel that this role is for you then please apply as soon as possible.

Reed Specialist Recruitment Limited is an employment agency and employment business