Income Recovery Officer

West London
£18 - £19/hour
19 Jul 2017
18 Aug 2017
Public Sector
Contract Type
Full Time
We are currently recruiting for an experienced Income Recovery Officer to join a fantastic housing provider based in London.

You will be responsible for managing the rent accounts for a patch of general needs properties.

You will have a solid understanding of the legal framework involved with rent arrears recovery and ensure all actions are taken inline with the pre-court protocol.

You will be responsible for preparing all court paperwork. You will have experience of DIY Possession hearings and be confident in appearing in court on behalf of the housing association.

You will attend evictions on behalf of the business.

You will have strong negotiation skills with the ability to use your discretion and ensure the needs of your tenants are at the forefront of what you do, whilst maximising income collection.

You will be responsible for the full recovery process, ensuring you work proactively to prevent arrears escalating.

Promote payment of rent in advance.

You must be confident and assertive in your communication with tenants and with internal teams and external agencies.

You will have a good knowledge of the Welfare Benefits framework.

You will be able to plan and organise your workload and be able to manage conflicting priorities