SD Wan IT Support Engineer - Wan, Wifi

Wundergroup Ltd
19 Jul 2017
18 Aug 2017
Contract Type
Full Time
A leading global IT managed service provider are looking for support engineers to join their busy team to help the company grow further and deal with new client wins.

Based in the Leeds office, and on Customer sites, the core activities of this role include:

ITIL Service Desk Activities to include (but are not limited to):
Incident call handling of Customer networks and application
Fault Diagnostics and initial triage
Incident Management and Resolution
Major Incident Management and Communication
Managing communication between customers and external/internal parties
Proactive updating and monitoring of existing IT systems and documentation ensuring they are maintained and kept up to date
Change Control and Management
Adhering to support processes (and improving where necessary)
Occasional Deployment activities including site visits
Participate in 24/7 Shift Rota
Participate in 24/7 Call Out Rota
Customer initiated configuration changes
Liaising with third parties and escalation management.

Qualified to CCNA Level
Knowledge of Technical and Professional Principles
Knowledge of LANs and WANs
Knowledge of WiFi
Knowledge of Switching and Routing
Troubleshooting skills
Excellent telephone manner and customer liaison skills
Ability to work on own initiative
Excellent record keeping