Customer Account Analyst - Bournemouth

Mploy Staffing Solutions Ltd
£18000 - £22000/annum
19 Jul 2017
18 Aug 2017
Contract Type
Full Time
Our client is one of the most reputable electricity providers in the UK, boasting a huge national customer base and offering cheaper, simple energy tariffs to these customers. They are a rapidly expanding business and will be offering fantastic progression opportunities for years to come.

The successful candidate will sit within the Operations team within the business. Surrounded by the wider Operations department, this varied and challenging role gives the candidate an opportunity to think outside the box, whilst using their initiative and proactivity to come to the correct conclusions.

The Customer Account Analyst will be responsible for ensuring all allocated flows and tasks that require manual action are investigated and completed in a timely manner.

Main duties and responsibilities:
· Investigate and fact find around customer accounts and records, in order to solve errors and resolve queries
· Flow management and communications with the customer, other suppliers and 3rd parties for gas and electricity
· Work to meet KPI targets as agreed with the Operations Team Leader and Operations Manager
· Analysis of accounts in a timely manner to isolate faults with an understanding to resolve the issue.
· A small amount of Inbound and Outbound telephony, with internal customers and suppliers.
· Some email enquiries / issues

Skills required:
· To be self-motivated, with the ability to manage your own workload
· To be inquisitive and analytical, not taking the first answer you get
· A strong attention to detail
· Experience in written and verbal communication
· The ability to multi-task
· The ability to work proactively alone and as part of a growing team

What is on offer?:
· £18k starting salary which will move up to £22k once relevant experience gained
· Fantastic working environments in offices with sea views in central Bournemouth
· 30 days holiday
· Subsidised parking (great for Bournemouth town centre!)
· Free hot/cold drinks and daily replenished fruit bowls