Warranty Administrator

Theo Jones Recruitment
19 Jul 2017
18 Aug 2017
Contract Type
Full Time
Warranty Administrator - Aldershot
Working Hours: Mon-Fri No Weekends

To provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our client.

Key Responsibilities:

· Handle all incoming calls in a polite, efficient and proactive manner, in line with the department service levels and company standards
· Ensure that the warranty is valid and that the claim requested is covered by the warranty and all claimed costs are within the agreed limits of the warranty scheme and meet with manufacturer recommendations
· Register all conversations and details of the claim onto AWP in house and or client computer system database
· Where a claim is deemed to be invalid and or is subject to partial denial of elements, advising the retailer/customer in a fair and reasonable manner
· Ensure that the retailers are adhering to warranty claim procedures and authority limits.
· Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe
· Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
· Collective responsibility to ensure claim payments are made within department time scales.
· Carry out on site retailer & postal audits of warranty claims. Additional training will be provided for this function
· Carry out any additional duties as requested by the Head of Warranty Claims

The Ideal Candidate:

· Thorough knowledge of motor vehicle warranty and sound technical knowledge
· Good commercial focus
· PC literate and practical working knowledge of MS packages
· Excellent telephone manner and letter writing ability
· Self-motivated
· Organised with strong administration skills
· Team player
· Desirable:
· Previous experience of working within a warranty department
· Strong interpersonal skills and ability to communicate confidently with dealers, clients, customers and suppliers
· Flexible
· Diplomatic
· Ability to remain calm whilst working under pressure/strict deadlines
· Committed to the ethos of service excellence
· Ability to build and maintain relationships at all levels

If this sounds lie the ideal role for you please click apply