Income Recovery Co-Ordinator

19 Jul 2017
18 Aug 2017
Public Sector
Contract Type
Full Time
Stonewater is one of the UKs most significant social housing providers, with 30,000 homes under management and 1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing. Our vision is for everyone to have the opportunity to have a place they can call home.

Income Recovery Co-Ordinator
37.5 hrs pw
Bradley Stoke, Bristol

We are currently looking for a Home Ownership Income Recovery Co-Ordinator to support the Home Ownership Income Manager in maximising income recovery for Stonewater.

Main responsibilities:
- Providing customers with debt advice
- Arranging payment plans to ensure Stonewaters arrears are at a minimum
- Providing support to those who are most vulnerable where personal financial problems may result.
- Arranging payments for customers who are in arrears, setting up direct debit payments and card payments over the phone, and assisting residents with rent and service charge enquiries.
- Ensuring suppliers are in receipt of payment.
- Ensuring invoices are coded correctly.
- Producing monthly arrears reports

The ideal candidate should:

- Be knowledgeable and confident using Microsoft Excel.
- Be educated to GSCE standard or above
- Having experience of working in credit control
- Have some knowledge of housing law in relation to arrears management and experience working with challenging or vulnerable customers.
- Have excellent communication skills and confidence
- Have the ability to meet tight deadlines, whilst working under pressure
- Have a strong understanding and execution of customer service.

If you have the right skills and level of commitment to be successful in a role like this we can offer:

- 26 days annual leave (plus an entitlement for bank holidays)
- Comprehensive training and development opportunities
- Staff helpline offering independent, confidential information, counselling and support
- Holiday trading, childcare vouchers and cycle to work scheme

Closing date: 31 July 2017
Interview date: 10 August 2017

Stonewater is a Charitable Industrial and Provident Society No. 20558R. We are committed to equality for all and welcome applications from all sectors of the community