IMU (Investigation Management Unit) Operator

West Mercia Police
£19521 - £21618/annum
19 Jul 2017
18 Aug 2017
Public Sector
Contract Type
Part Time
Investigation Management Unit Operator

Hindlip, Worcestershire

Permanent Contract 

Full Time and Part Time 18.5 hours

The closing date for this post is 12 noon on Monday 31st July 2017

Interviews will be held W/C 14th August 2017

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules.

Main Responsibilities:

To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards

To quality assure crime/incident inputs to meet the ‘Right First Time` ethos

To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)

To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.

To provide administrative support including taking telephone calls and liaising with other departments/teams

To support front line staff upon request regarding crime/incident policy for recording

To ensure customer service standards are applied to the victims of crime in accordance with Victims Charter

To mentor and support other members of the team as required

Accurately update, retrieve and interrogate all IT systems

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required


5 A-C grade GCSE`s (or equivalent) including English Language

Experience in working as part of a team managing a high and diverse workload in a customer service environment

Good data input skills and interrogation

Competent in the use of IT, including Microsoft packages

Proven customer service skills

Proven ability to communicate both orally and in written form with a wide range of people

Proven ability to gather and collate information using questioning techniques and create and maintain accurate records

An understanding of the principles of crime investigation

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Special Conditions:

Shift working including unsociable hours, weekends and public holidays.

The duties of this role will involve exposure to disturbing / unpleasant images or tasks

The Post holder will be required to wear the uniform provided

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks