Claims Specialist (Italian Speaking)

Recruiter
Lucy Walker Recruitment
Location
Bradford
Salary
£20000 - £24000/annum
Posted
19 Jul 2017
Closes
18 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
917107

Claims Specialist (Italian Speaking)

BD3

£20,000-24,000

We are currently recruiting for a Italian speaking Claims Specialist to work for a company with an outstanding reputation as an employer. We are looking for someone with experience of working within the automotive industry and for someone with good customer service skills. The role will involve handling claims for vehicle manufacturers and specifically on construction based vehicles with mechanical and electronic faults. Within the role, you will also be responsible for carrying out the following activities:

* The claims handling team liaise with repair workshops, and owners/end users who service and repair vehicles/ machinery, the handlers will interpret the cause of failure and authorise claims/repairs based on coverage remit.
* Handling inbound telephone calls, emails and written correspondence and responding to queries effectively and in a timely manner
* To liaise with the Sales Department, Account Management team and Joint venture partners to ensure the smooth running of programmes in the appropriate markets.
* To develop an understanding of all Warranty Administration System's to ensure that any queries raised by any external administrator are resolved. Where answers are not known, own the problem and to co-ordinate a response.
* To liaise with the UK and European Sales Department / Account Managers / Joint venture partners to ensure the smooth running of programmes in the appropriate markets.
* To have an understanding of all CCP Warranty Administration System's to ensure that any queries raised by any external administrator are resolved. Where answers are not known, own the problem and to co-ordinate a response.

For this role, we are looking for someone who speaks and writes fluent English and Italian. We are also looking for someone with the following:

* Have a good background in motor vehicle repair and diagnostics. Experience in plant machinery would be desirable but not essential.
* Excellent communication skills with the ability to build rapport
* Excellent problem solving skills
* Strong attention to detail
* Ability to work as part of a team sharing best practice and working towards shared goals and objectives;
* A willingness to learn and develop new skills and a desire to succeed are desirable.

This is an excellent role that will allow you to use your Italian language skills working as part of a friendly and professional team. The company is well established and is currently going through further expansion, Please apply for this role if you feel that you have the required skill set.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for