Coffee Service Engineer Team Leader

Shannon White
Bristol to Reading
£30000 - £32250/annum £32250.00. £30,000 + 7.5
19 Jul 2017
18 Aug 2017
Contract Type
Full Time
Coffee Service Engineer Team Leader
Job title: Team Leader Southwest
Location: Bristol - Reading
Salary: £30,000 + 7.5% potential annual bonus and benefits
This is an exciting opportunity to join a leading name within the coffee/espresso machine industry. My client is a market leader in the manufacturing of professional coffee machines and due to growth, they are now looking to drive a best in class level of service. They are seeking a positive and enthusiastic Team Leader to drive and develop a team of service engineers in the south/Southwest area of the country.
Main duties and responsibilities:
* To be a leader of the team by spending time supporting, coaching and driving each team member to want to deliver a “best in class” level of service
* To act and lead, with and through the team, as an ambassador of the company
* To advocate and deliver effective, positive and efficient communication between the field teams and supporting team
* To constantly review the technical knowledge of both you and your team to ensure that the skill set is at the highest level possible and produce a development plan for each team member to continuously improve the technical understanding and reputation
* To conduct quarterly reviews with each team member and annual appraisals in a timely manner
* To deliver against team objectives and continuously review the team’s performance putting in place plans to ensure compliance to Service Level Agreements where appropriate
* To communicate with customers where appropriate and assess their needs and put plans in place to resolve any issues
* To work closely with the technical team to deliver efficiently any upgrades, enhancements or communications to the field team
* To benchmark and challenge our ways of working to ensure we are constantly pushing to give excellent customer service
* Review KPI’s for the team to ensure they are achieving expected performance levels

Job requirements
• Besides experienced technical knowledge and understanding of technical processes, the key
attributes required are:
o Customer Focus
o Team work
o Organizational skills
o Leadership skills
o IT literate
o Good role model to others
o Flexibility
o Able to work under pressure
o Coffee Competence (would be advantageous)

• To be included on a 1 in 7 weekend call rota paying £100 per day (which includes bank
Fixed salary
Company van (available for private use)
Annual bonus
Mobile phone
Laptop computer
Ipad for completion of service reports
Company pension plan
Private health cover
Death in service
If you feel the role to be a good match for you and one you can make a positive impact in, please
apply for further details