Claims Handler

Plus One Recruitment Limited
Ipswich, Suffolk
£15500 - £17000/annum
19 Jul 2017
17 Aug 2017
Contract Type
Full Time
We are currently recruiting for a proactive and motivated Motor Claims Handler to join the largest third-party accident management and claims handling provider in the UK; serving insurers, brokers and fleet operators by providing a wide range of claims handling solutions across the motor, property and legal claims sectors.

This is an exciting opportunity for someone looking to develop a career in the motor insurance industry. To be successful you will need the drive required to meet and exceed customer expectations, build internal and external relationships and service excellence.


• Initial point of contact for efficiently and accurately recording new motor claim details.
• Key contact point for inbound calls from Clients, customers and suppliers answering queries.
• Managing vehicle repairs
o Booking vehicles into repairers
o Ensuring estimates are received
o Confirming expected completion dates
o Updating the customer throughout the repair lifecycle
o Ensuring repair completion and vehicle return to the customer
• Ensuring that accurate reserves are placed on all claims.
• Pursuing ULR on non-fault incidents.
• To liaise with the client regarding settlement of complex/high value cases.
• To liaise with all suppliers, other departments and other parties involved as appropriate to minimise the inconvenience to the customer and maximise the efficiency of the end to end claim resolution.
• To deal with incoming third party claims including:
o Property Damage
o Loss of Use/Hire
o Loss of Earnings
o Credit Hire
o MOJ Personal Injury
o High Value/Complex Personal Injury


• Ability to build customer rapport and demonstrate empathy on the telephone.
• Accuracy with data capture and data entry.
• Excellent communications skills; an ability to liaise, negotiate and update clients, customer, suppliers and other contacts.
• Competent in Third Party Property Damage and Uninsured Loss Recovery claims.
• Competent in Credit Hire Defence including familiarity with the ABI GTA Agreement.
• Competent in MOJ Personal Injury and Complex/High Value Personal Injury
• Understanding of Data Protection Act.
• Understanding of Financial Conduct Authority, Financial Ombudsman Service & Treating Customers Fairly.

What’s in it for you?

As an employee you will receive excellent benefits which include:

• A progressive salary architecture whereby your salary increases in line with completion of training modules and processes
• Death in service benefit of three times salary from first date of employment for all eligible employees
• Pension via auto enrolment
• Subsidised gym membership
• A generous staff social fund for use on social events and outings, both in and out of the office
• Amazon voucher every year on your birthday
• Free fruit available every day in the office
• Christmas savings scheme for anyone who wishes to have help budgeting for Christmas
• A free eye check each year and contribution towards glasses