2nd Line macOS and Windows IT Support Engineer

Eligo Recruitment Ltd
£28000 - £32000/annum Health insurance, generous holidays
19 Jul 2017
17 Aug 2017
Contract Type
Full Time
2nd Line macOS and Windows IT Support Engineer - 6 months fixed-term contract - £28-32K per annum

Are you a proactive macOS and Windows cross-platform IT support professional; a self-starter to help manage the cross-platform Mac (30%) and PC (70%) IT environment for a dynamic prestoigious advertising agency based in the West End, numbering around 750 staff.

The Mac and Windows computer split is: 650 Macs; 250 PCs.

Technical stuff you should ideally have:

* Windows 7 OS, Win 8, Win 10
* Mac OSX 10.6.x and higher
* Familiarity with Mac / Windows account password and Keychain management.
* Knowledge of imaging platforms.
* MS Office 2007/2010/2013/2016 Pro Plus (PC)
* MS Office 2011/2016 Pro Plus (Mac)
* Familiarity with the administration of Exchange 2010/2013, regarding mailbox management, troubleshooting Outlook client issues for Outlook 2010/2013 and Outlook 2011 (Mac).
* Previous exposure to Office 365 from an e-mail perspective is advantageous as we are using Microsoft's cloud-based e-mail platform on a global basis.
* Working knowledge of Active Directory.
* Experience of working and troubleshooting a networked, Windows Server environment.
* DNS, DHCP, TCP/IP (for network connectivity problem solving)
* Network Patching
* VPN / Juniper
* Antivirus management
* Familiarity with helpdesk applications.
* RDC, ARD, VNC (experience of remote desktop support)
* AV Peripherals / Video conf / Meeting Room AV
* HP, Xerox, Canon MFD's
* E-mail on Smartphones, IOS and Android, dealing with mail synchronisation issues, calendar issues, etc..

You must also:

* Thrive in a fast-paced environment, able to cope with competing demands
* Work well under pressure, be calm and focused, not easily flustered,
* Use your own initiative, proactive to the requirements of the role and beyond
* Determined, a completer/finisher who finalises all actions despite distractions
* Willing to go that extra mile
* Resilient and positive

If you would like to find out more about this about this 2nd Line macOS and Windows IT, 6 months fixed-term contract, for a Mac/PC 2nd line IT Support Engineer position send us your CV or email and we will be in touch!

Are you a macOS focused IT Technical professional but this role doesn't quite fit? Eligo are a leading macOS IT Technical recruitment consultancy specialising in macOS and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line macOS and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect macOS IT role. Anne Rooke - Mac IT Recruitment Specialist