1st line Service Desk Analyst

Recruiter
Clearwater People Solutions
Location
Southwark, Greater London
Salary
£21000 - £23000/annum
Posted
18 Jul 2017
Closes
17 Aug 2017
Contract Type
Permanent
Hours
Full Time
1st Line Support - Permanent -

Our Client, based in London Bridge, is currently looking to recruit a 1st Line Support Engineer to join them on a permanent basis.

The role is based on a Service Desk so the position is very User-interaction focused. There are 6 in the whole team currently supporting over 3,000 Users, so this will be a very fast paced and pressurised role. Someone who has worked within a similar team size is desirable.

Key responsibilities for the 1st Line Support:

Provide 1st support to over 3,000 Users across the UK
Taking initial calls on the Service Desk and log onto ticketing system
Interact and engage with End Users ensuring you are providing good customer service
BAU support
Support Active Directory around password resets and setting up new Users
Resolve issues around Microsoft Office, Windows Desktop
Also work with Citrix - training will be received
Key Skills & experience for the 1st Line Support:

Essential;

Experience within 1st Line
Able to work within fast-paced and pressurised environment
Strong experience of Active Directory
Tenacious attitude and flexible working ethic
Team player
Troubleshooting and investigator
Excellent communication skills
Able to demonstrate a broad knowledge of IT
Desirable;

Citrix
Exchange
To discuss your suitability for this role further, please simply apply below.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only