Case Manager (Bridging Finance Lender)

Samuel James Group
Didsbury, Manchester
£18000 - £21000/annum
18 Jul 2017
17 Aug 2017
Contract Type
Full Time
Case Manager (Bridging Finance Lender)

£18,000 - £21,000

Location: Manchester

Hours: 9am - 5pm

Our client is challenging traditional ways of thinking in the mortgage industry. If you are looking for a career within a fun and energetic company, who embrace diversity and are value led our client are looking for an experienced Mortgage Processor.

Why join us?

You’re someone who wants to work for a new, fast-growing business that wants to change the face of the UK mortgage market.

Mortgage Processor Major Activities and Responsibilities:

* You will be the first point of contact for inbound and outbound telephone enquiries so must be confident on the telephone.

* Work as part of a team to ensure departmental targets are met along with maintaining high service standards to all stakeholders, intermediaries.

* Check adequacy and authenticity of reference enquiries together with the raising queries as necessary

* Respond to customer, intermediary or solicitor enquiries

* Build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as Sales & Marketing, Risk, Compliance etc to help to ensure all lending requirements are satisfied prior to release of funds

* Ensure workload is actioned within set SLA

* Ensure a high level of customer service is maintained daily

* Identify ways to improve department productivity or quality of service to brokers

* Interact with intermediaries and customers to ensure expectations are being met always.

* Receive inbound calls from intermediaries and action as appropriate

* Deliver on promises made

* Target Right First Time procedures and processes

* Outbound calls – chase valuations and intermediary documents

* Send out mortgage offers

* Input of valuation reports / Data input

Mortgage processor Skills and Experience Required (or desired):

* Educated to GCSE level (at least 5 A - C grades including B in English and Maths)

* Previous experience of mortgage/loans processing (desirable)

* Administration and/or workflow experience

* Customer contact experience with a commitment to customer service excellence

* Familiar with the financial services marketplace (desirable)

* Strong administrative and organisational ability

* Excellent keyboard and IT literacy (including use of Microsoft Word and Excel)

* Excellent oral and written communication skills

* Confident, clear and professional telephone manner

* Attention to detail

* Ability to perform well under pressure and adhere to strict deadlines

* Ability to work as part of a team

* Able to quickly assimilate & understand new information

* Flexible approach to working practices

* Desire to progress to hold a lending mandate to approve mortgage applications

If this is something of interest, please send apply below, or if you would like to discuss the role further, please contact Balal Ahmad on (Apply online only).

Due to high number of applicants we cannot reply to all applicants if you don’t hear back within two weeks please deem your application as being unsuccessful many thanks and best of luck.

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