IT Service Delivery Consultant / ITSM Consultant

Avocet Strategic Resourcing
UK Wide
£55000 - £70000/annum + benefits
18 Jul 2017
17 Aug 2017
Contract Type
Full Time
Sought: Highly experienced ITSM Consultant to deliver pragmatic and practical IT Service Delivery solutions on behalf of a leading ITSM consultancy practice with an impressive track record of helping major companies transform their IT capabilities across all aspects of the delivery and support lifecycle.

My client is a UK market leader and is looking to increase its highly successful and well-regarded team of consultants by adding to its number and continue the focus on designing, delivering and embedding robust, fit for purpose ITSM and Service Delivery solutions.

The consultancy role embraces a wide range of service improvement projects including Capability Assessments, Service Modelling, Change Management programmes, Agile models and IT Governance frameworks so you can cut costs, improve efficiency and achieve predictable service levels. My client is particularly focused on attracting ITSM Consultants who can delivery end-to-end: from discovery to delivery.

• Extensive experience of operating across the Service Management Lifecycle
• Practical experience in a strategic or senior management role - 10 years+ Service Management and delivery experience some of which should be in major UK/global companies.
• Hands-on experience in at least 3 Service Management disciplines with exposure to other SM disciplines
• Experience of process implementation and improvement
• Proven track record of delivering Service Transformation
• Ability to gather requirements and articulate these to all parties
• Experience of operating in uncertain environments, providing leadership and guidance
• Ability to professionally present to both large and small audiences
• Strong stakeholder management skills
• Ability to produce written material (reports, case studies, etc.) to a high standard
• Familiar with the implications of organisational change and methods of enabling successful change
• Diverse IT background with significant experience in large scale blue-chip corporations
• Ability to adapt experience to accommodate diverse scenarios
• Consultants must be flexible to accommodate clients’ requirements. The role involves travel and staying away from home.

• Experience of, or exposure to, Agile Project Management, Agile Development, Digital and Cloud implementations and management plus DevOps ways of working
• ITIL Manager’s Certificate (Version 2) or ITIL Expert Certificate (Version 3)
• Experience in undertaking ITIL Maturity Assessments (or other equivalent)
• Experience in multiple industries
• Project Management certification
• ISO certification
• Experience and/or accreditation of COBIT / SFIA / Six Sigma / Lean / IT4IT

If you would like to join a growing company with a strong ethos of mutual support and enjoy the challenges of professional consultancy within traditional, new and changing service delivery environments, then I would like to hear from you.

This is NOT a role for a service desk manager looking to ‘step up’; nor will you have been a service delivery manager within one or two companies – you are likely to have had exposure to many market sectors and to have worked on a variety of projects across many lines of service.

Businesses are driving their IT to improve ‘traditional’ Service Delivery Management and evolve the organisation to deliver greater business benefit through the use of Agile, Lean and DevOps and by exploiting new technology such as Digital, Cloud and ‘as a service’ platforms to further enhance IT business value, thus driving Service Delivery change. My client is therefore looking to expand the consultancy base to meet this upward trend in demand and meet this new challenge head on. My client has its head office in London but consultancy work is undertaken throughout the UK.

Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. Applicants MUST be eligible to live and work in the UK.

Avocet Strategic Resourcing is acting as an employment agency in regard to this role and does not discriminate on grounds of race, sex, marital status, religion or belief, sexual orientation, age or disability